Customer Care High School

Curriculum Vitae

Name: VUGHOSU VICTORINE

Date of birth: 04 March 1985

Sex: Female

Address: Yaounde, Nyom

Email: *******@*****.***

Telephone: 673 664 825

CAREER OBJECTIVE

I am ambitious and eager to advance my career in Management or related positions within the service sector. I have strong communication skills and extensive experience in customer care, driven by a desire to achieve targets and make a positive impact on clients. I am adept at working both as part of a team and under pressure.

EDUCATION AND TRAINING

Fonab Polytechnic, Mile 3 Nkwen, Bamenda (2012)

B.Sc (Professional) Business Studies: Marketing

Laurate Business College Bamenda, Cameroon (2012)

Diploma in Computer Data Processing: MS Office + Internet Explorer

National Polytechnic Bambui, Cameroon (2011)

Higher National Diploma (HND): Marketing

Longla Comprehensive High School, Mankon, Bamenda (June 2008)

GCE Advanced Level: Business Studies

Fonab Comprehensive College, Mile 3 Nkwen (2005)

GCE Ordinary Level

PROFESSIONAL EXPERIENCE

Erin Luxury Boutique (March 2020 – Present)

Manager: Yaounde, Cameroon

-Purchase and import jewels and dresses from the US, Turkey and South Africa

-Manage clientele and market choices to enable growing client-base

-Defining accounting models and controlling sales journals

-Recruit, assign and supervise sales and marketing agents

-Organize trade fairs and participate in regional and national fairs

-Prepare monthly and annual reports for Management

Bambui Cooperative Credit Union (October 2014 to December 2018)

Accountant: Babanki branch office

-Opening and closing cash day

-Collecting and paying out cash to members

-Cash count and cash reconciliation at end of day

-Closing accounting day

Bambui Cooperative Credit Union(September-october 2014)

Loans, Accounting and IT offices, Head Office Bambui

-Study loans files for possible approval

-Monitor and follow up repayments of delinquent loans

-Record inventories in journal and office ledgers

-Payment of civil servants salaries and pension

-Approving withdrawals from savings accounts

-Attending to members and opening of accounts

-Updating ledger cards

-Prepare financial statements and reconcile various branch statements

SNS mobility (August- September 2014)

Receptionist: Bamenda branch office

-Receive and guide customers through customer journey

-Transfer internet data bundles, voice and message credit bundles to clients

-Conduct inventory count at the end of each month.

-Compile and prepare monthly reports.

Aneh’s (June- July 2014)

Marketing: Mile two

-Advertised and sold clay pots and bowls.

-Advertised and sold wooden spoons and forks.

-Assisted in organizing the public launch of company products.

-Recorded inventories into the company ledger monthly.

-Closed the accounting day.

International Soap Factory-ISF (May-July 2012)

Intern, Nkwen- Bamenda, Cameroon

-Evaluate demand and supply of products

-Evaluate sales performance with respect to cost

-Report impact of advertisements and publicity with respect to cost and possible improvements

-Organise promotional sales to encourage consumption and awareness of ISF products.

National Institute of Statistics-INS (January - March 2012)

Team leader, Bamenda, Cameroon

-Coordinate regional reports of national survey to improve sanitation and hygiene in rural areas

-Form 4 teams of surveyors, provide daily strategies to collect and report data in chosen areas of enumeration

-Monitor teams, set daily targets and discuss challenges

-Report weekly findings and progress to Director of National Institute of Statistics.

Puwo Distribution Company (June - September 2009)

Intern, Nkwen-Bamenda, Cameroon

-Specialised in the distribution of Guinness Cameroon products

-Organise promotional sales at retail sales points to encourage consumption of Guinness products

-Carry out survey on consumer preferences at retail sales points

-Make proposals on possibilities to improve sales

COMMUNITY OR VOLUNTEER WORK

Training on ICT (August – November 2012)

Assisted in the training of holiday makes on MS Word, Excel, PowerPoint and Internet browsing

SKILLS

Languages: English (Excellent), French (Fair)

Computer: Microsoft Office package, Internet Explorer

HOBBIES

Travelling, Dancing

References: Mrs. Anehmbom Mundi Mr. Zackfack Martin

Aneh’s \ SNS Mobility National Institute of

Banja Street Bamenda Statistics Bamenda

696894148 677676530

Mrs. Suh Elizabeth. Mr. Guemuh Geoffrey Nsofon Manager Private Sector Engagement Officer Bambui Cooperative Credit Union TAAT Clearinghouse IITA Cotonou

677190568 +229-********

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