Customer Service Team Leader

Melanie Bollinger

Hurst, TX

I am a born leader

I work comfortably in chaos

I have a great work ethic

I'm flexible and punctual

Team player

Work Experience

Production Team Leader

Oak Creek Homes-Fort Worth, TX

June 2019 to September 2024

• Managed and supervised construction projects from start to finish, ensuring adherence to project timelines and budgets

• Resolved any issues or conflicts that arose during construction by implementing effective problem- solving strategies

• Led a team of XX construction workers in the successful completion of various construction projects

• Implemented safety protocols and conducted regular safety inspections to maintain a safe working environment

• Oversaw the procurement of materials, equipment, and supplies needed for each project

• Trained new team members on proper construction techniques and safety procedures

• Completed XX% of projects ahead of schedule by effectively managing resources and optimizing workflow processes

• Developed and implemented comprehensive safety programs to ensure compliance with OSHA regulations

• Conducted regular safety inspections and audits to identify potential hazards and recommend corrective actions

• Provided safety training sessions for employees, emphasizing best practices and proper use of personal protective equipment (PPE)

• Saved company money by following safety procedures at all times. OSHA fined other departments . Housekeeping hotel

Budget Inn-N Richland Hills, TX

January 2017 to July 2019

• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment for all guests

• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and sanitizing surfaces

• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedule

• Responded promptly to guest requests for additional amenities or services, providing excellent customer service

• Inspected rooms after cleaning to ensure high standards of cleanliness were met before guest arrival

• Assisted in training new housekeeping staff members on proper cleaning techniques and hotel standards

• Received recognition from management for consistently maintaining a spotless record during surprise inspections

Bartender/Server

Buffalo Wild Wings-Grapevine, TX

March 2014 to November 2018

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment

• Efficiently handled cash transactions and accurately processed payments using POS system

• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs

• Implemented upselling strategies resulting in an increase in average check size by XX%

• Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service

• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service

• Won numerous up selling contests that made my check average higher more money for me and the restaurant

Education

Associates degree basics in Mental health

Tarrant County College/ Central Texas college - N Richland Hills, TX June 1992 to June 1994

Certifications and Licenses

Food Handler Certification

Contact this candidate