Service Representative Customer
Resume:
RAIZIA LARGIE
************@******.***
OBJECTIVE
Self-motivated customer service representative with years of experience supporting customers with information, answering questions, and responding to complaint questions. Good communications and persuasive skills. Motivated with creative problem-solving techniques. Proficiency with computer applications and ability to work under pressure. I am looking for a new opportunity where I can deliver excellent interpersonal skills while adhering to deadlines.
EXPERIENCE
Experience
Ntt data - March 2024 – Present
Benefits Specialist
Primary point of contact for policy holders, aided with policy inquiries, claims and policy management
Educated customers on various life insurance products
Collaborated with internal team to escalate complex issues
Spectra Force - October 2023 – March 2024
Benefits enrollment specialist
Reviewed, Processed, and ensured accuracy of various documents.
Enrolled new patients, managing their comprehensive onboarding.
Collected and documented data systematically for organizational efficiency.
Built and maintained patient cases, advocating on their behalf.
Conducted seamless email and fax correspondence for effective communication.
Teleperformance - GMC June 2023 – October 2023
Customer Support Representative
Expert in managing emails and chats, providing prompt assistance.
Proficiently navigate the mobile app, offering technical support.
Possess basic knowledge of vehicle mechanics, aiding customer inquiries.
Schedule appointments for repairs showing efficient organization.
Create detailed case records
Global 7 – Apr 2021 - Apr 2022
Phlebotomist/ site Supervisor
Trained new hires in phlebotomy techniques and site procedures.
Maintained accurate customer records in the database, including health insurance information.
Demonstrated a strong understanding of HIPAA regulations and ensured patient confidentiality.
Managed inventory and tracked daily count of collected specimens.
EDUCATION
Hiram High School / HS diploma
University of phoenix / Psychology
SKILLS
Microsoft Suite (PowerPoint, Word, Excel,)
Sales force
Avaya
Multitasking
Soft phone
Research and analytical skills
Dispatching
Chat and email
Contact this candidate