Customer Service Warehouse Operations

Cristobal Gutierrez III

**** **** **, *******, ** 79414

Phone: 806-***-****

Email: **************@*****.***

Objective

Dedicated and motivated individual seeking a position in construction or warehouse operations, bringing a strong work ethic, physical stamina, and a commitment to safety and productivity. Eager to leverage hands-on experience and teamwork skills to contribute effectively to project goals and enhance operational efficiency. Quick to learn and adapt, with a passion for building and logistics that drives quality results in dynamic environments. Employment History

09/2024 - Current Delivery Man/Sales

Mattress Sale, Lubbock, TX

• Customer Service Excellence: Provided top-tier service by understanding customers' needs, guiding them through the selection process, and ensuring a comfortable shopping experience.

• Sales Performance: Consistently exceeded sales goals through effective communication and an in-depth understanding of product features, benefits, and competitive advantages.

• Product Knowledge: Maintained comprehensive knowledge of mattress types, materials, and brands, enabling informed recommendations to customers.

• Delivery Coordination: Managed end-to-end delivery logistics, including scheduling appointments, ensuring timely arrivals, and handling installation of purchased items with care.

• Problem Resolution: Addressed customer inquiries, concerns, and complaints swiftly and effectively, fostering positive relationships and enhancing overall customer satisfaction.

• Inventory Management: Assisted in monitoring stock levels and maintaining showroom displays to ensure an appealing and organized retail environment.

• Sales Reporting: Maintained accurate records of sales transactions, customer interactions, and delivery schedules for effective performance tracking. 11/2022 - 03/2024 Steward/Dishwasher

Overton Hotel & Conference Ctr, Lubbock, TX

• Dish-washing Operations: Efficiently washed, sanitized, and organized dishes, utensils, and kitchen equipment to ensure a clean and safe environment for food preparation and service.

• Sanitation and Cleanliness: Maintained cleanliness and organization in dish-washing areas, dining areas, and kitchen spaces, adhering to health and safety regulations.

• Waste Management: Managed waste disposal and recycling efforts to promote a sustainable kitchen environment, ensuring compliance with local waste management regulations.

• Adherence to Safety Standards: Followed all hygiene and safety protocols to maintain a safe working environment for all staff and patrons. 08/2022 - 03/2023 Housekeeper/Breakfast Attendant

Wingate By Wyndham Lubbock, Lubbock, TX

Cleaned rooms less than 30mins, and threw trash, and was promoted to also be a morning breakfast attendant.

10/2022 - 10/2022 Dishwasher

Orlandos Italian Restaurant, Lubbock, TX

Washed dishes, silverware, cleaned, organized, threw trash, and put back the dishes where they usually belong

06/2021 - 05/2022 Food Production Worker

Dynamic Foods, Lubbock, TX

• Assembly Line Operations: Participated in various stages of the assembly process, ensuring products were assembled according to specifications and quality standards.

• Machine Operation: Operated and maintained production machinery, performing routine inspections and troubleshooting to minimize downtime and ensure efficiency.

• Safety Compliance: Adhered strictly to safety protocols and guidelines to maintain a safe working environment for all team members, promoting safety awareness within the team 06/2020 - 06/2021 Waiter

Red Zone Cafe, Lubbock, TX

• Customer Service Excellence: Greeted and interacted with guests, ensuring a warm and friendly dining experience while addressing their needs and preferences promptly

• Payment Processing: Handled payment transactions efficiently, processed bills, and provided detailed receipts while accepting multiple forms of payment.

• Conflict Resolution: Addressed customer complaints and concerns professionally, aiming for swift resolutions to maintain customer satisfaction and loyalty. 05/2011 - 04/2013 Office Clerical Helper

Lubbock Temporary Help Svc Inc, Lubbock, TX

• Administrative Support: Assisted with daily office operations, including answering phones, responding to emails, and managing incoming correspondence to ensure smooth communication within the office.

• Data Entry and Record Keeping: Accurately entered and maintained records in various databases and spreadsheets, ensuring all information was up-to-date and properly filed for easy reference.

• Document Management: Organized and maintained physical and electronic filing systems, ensuring documents were easily accessible and confidentiality protocols were followed.

• Scheduling and Coordination: Assisted in scheduling appointments, meetings, and travel arrangements, coordinating logistics to maximize efficiency for staff and clients.

• Customer Service: Provided friendly and professional assistance to clients and visitors, addressing inquiries and resolving issues promptly to ensure a positive experience.

• Inventory Management: Monitored and ordered office supplies as needed, ensuring that necessary materials were available and organized to support daily operations.

• Team Collaboration: Worked closely with other office staff to support various projects and tasks, fostering a collaborative environment and contributing to office goals. 12/2004 - 04/2013 Construction Worker

Labor Ready, Lubbock, TX

• Site Preparation: Assisted in preparing construction sites by clearing debris, setting up safety barriers, and ensuring compliance with safety regulations to promote a secure working environment.

• Material Handling: Loaded, unloaded, and transported construction materials, ensuring proper storage and organization to support project timelines and reduce waste.

• Equipment Operation: Safely operated construction equipment such as forklifts, backhoes, and power tools, performing regular maintenance checks to ensure optimal functioning and safety.

• Safety Compliance: Adhered to all safety protocols and procedures, maintaining a clean and organized workspace to minimize hazards and prevent accidents. 07/2011 - 11/2012 Forklift Driver

Southwest Wheel Co, Lubbock, TX

• Forklift Operation: Operated various types of forklifts, including sit-down, stand-up, and pallet jacks, to load, unload, and transport materials within the warehouse or construction site efficiently.

• Material Handling: Assisted in the movement and placement of heavy materials and products, ensuring the safe and orderly storage of inventory in designated areas.

• Inventory Management: Conducted regular inventory checks and maintained accurate documentation of stock levels, assisting in timely restocking and minimizing inventory discrepancies.

• Safety Compliance: Adhered to all safety protocols and procedures, including wearing required personal protective equipment (PPE) and following proper lifting techniques to prevent accidents.

• Collaboration: Worked closely with warehouse staff, supervisors, and other team members to coordinate tasks, improve workflows, and meet production goals.

• Order Fulfillment: Assisted in order picking and preparation, ensuring items were accurately selected and ready for shipping or delivery within deadlines.

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Education History

Legal Assistant

2 Years at College or a Technical or Vocational School International Business College, Lubbock, TX

General High School Curriculum

High School Diploma

Brownfield High School, Brownfield, TX

Detailed References

References Available on Request

Contact this candidate