IT support specialist

Saumil Patel

703-***-**** **************@*****.*** LinkedIn: saumil patel

Objective

Results-driven IT Support Specialist with a strong foundation in computer science, web development, and DevOps practices. Skilled in resolving desktop software/hardware issues, managing ticketing systems, and ensuring VPN connectivity. Adept at delivering effective end-user support and troubleshooting within Windows and networking environments, with a focus on system diagnostics, technical issue resolution, and proactive maintenance. Web development experience includes website optimization and security, while DevOps skills enhance abilities in automation, CI/CD pipelines, and infrastructure management. Known for excellent communication, a team-oriented approach, and a commitment to leveraging technical expertise to ensure seamless IT operations and enhance system performance. Skills

• Technical Support: Desktop Support, Remote Diagnostics, Ticket Resolution, Preventative Maintenance, Data Recovery, Peripheral Installation

• Technical Skills: Windows OS (including Windows server 2022), Active directory, O365, TCP/IP, DHCP, DNS, VPN Connectivity, Remote Desktop Tools, Microsoft Office

• Additional Skills: Ticketing Systems, Hardware Upgrades, Troubleshooting Peripherals, Microsoft Azure, Git

• Programming Languages: HTML, CSS, JavaScript, Python, Java, C++

• Frameworks/Tools: React, Django, jQuery, Bootstrap, Redux Education

University of North America - Fairfax, VA Sep 2024 Master of Science in Computer Science

Silver Oak University - India July 2022

Bachelor of Science in Computer Engineering

Experience

Netclues Technology Web Developer Jan 2022 – July 2022

• Developed and maintained responsive websites using HTML, CSS, JavaScript, and React to meet client specifications.

• Collaborated with design teams to ensure cohesive and visually appealing website functionality.

• Enhanced website performance for faster load times, boosting site efficiency and user engagement.

• Implemented responsive design to ensure compatibility and a seamless experience across various devices. Accomplishment

Volunteer IT Support University of North America April 2024 – July 2024

• Provided hands-on support for desktops and peripherals, resolving technical issues quickly to minimize downtime.

• Assisted with data recovery and migration, securely restoring critical files and transferring data across devices.

• Configured and maintained local and network-based printers for reliable and efficient printing solutions.

• Supported VPN connectivity and remote access, troubleshooting connectivity issues for secure remote operations. Academic Projects

• IT Support Management System: Developed an IT support management system using Django and React. Integrated ticket tracking, assignment, and resolution logging, email notifications, and role-based access control. Reduced resolution time by 30% in simulations.

• Real-Time Fare Comparison System: Created a web app utilizing HTML5, CSS3, and JavaScript, integrating APIs for real-time data and state management with Redux. Optimized performance with lazy loading and code-splitting techniques.

• Interactive Data Visualization Dashboard: Developed a web application using React and JavaScript for real-time data visualization. Designed a responsive UI with Material-UI and connected backend services with MongoDB.

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