Customer Service Coordinator

OLAJUMOKE ATOYEGBE

**********@*****.*** ********* 0 Houston, TX 77077

PROFESSIONAL

SUMMARY

Proven Customer Service Coordinator with a track record of enhancing customer satisfaction and streamlining order processes at AT&T Mobility. Skilled in CRM software and complaint handling, I excel in fostering client loyalty and improving team performance. Achieved significant improvements in resolution rates and customer feedback through innovative service protocols.

SKILLS Account Management

Documentation skills

Complaint Handling

Data Analysis

Customer Focus

Ticket Support Management

Jira, Confluence

Documentation abilities

Call flow maximization

Call center experience

CRM Software

Medical Terminology

ServiceNow

Zendesk

Technical Issues Analysis

WORK HISTORY

02/2022 - CURRENT

focus on customer satisfaction.

Managed high call volumes with exceptional professionalism, ensuring working closely with management to reach satisfactory resolutions.

Coordinated logistics for customer orders.

Mentored junior team members, fostering a positive work environment and boosting overall team performance.

Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.

Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.

Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.

Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

O A

minimal wait times for customers.

Handled escalated customer issues with empathy and patience, Customer Service Coordinator AT&T Mobility - Houston, TX ensure timely delivery of products to customers.

Helped large volume of customers every day with positive attitude and

Responded to customer needs through competent customer service and prompt problem-solving.

Coordinated order processing, shipping, and delivery schedules to

Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.

Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.

Assisted in the development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios.

Customer Care Representative Sinai Hospital of Baltimore - Houston, TX 04/2020 - 02/2022

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Managed high call volume with exceptional professionalism and efficiency.

Responded to customer needs through competent customer service and prompt problem-solving.

Assisted call-in customers with questions and orders.

Built rapport with customers through active listening and empathetic responses, fostering positive relationships.

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Navigated multiple computer systems and applications to find information.

Coding Compliance Consultant HCA – Hospital Corporation Of America, Laurel, Maryland

July 2017-April 2020

Analyzed data from multiple sources to systematically document work and results .

Developed and implemented strategies necessary for minimizing the risk of non-compliance.

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Monitored regulatory developments to communicate risks or opportunities to relevant groups.

Reviewed electronic medical records using Meditech Module, McKesson Horizon Patient Folder (HPF) and Audit Expert Enterprise(AEE)

Documentation Improvement over site team member –also, performed monitoring audits of facility Clinical Documentation Improvement (CDI) programs for HCA facilities CFO's

Maintained current knowledge base of coding guidelines, prospective payment systems, company policies and procedures with a focus on those impacting coding, regulatory requirements, compliance alerts, as well as industry-wide challenges/solutions.

Performed exit conferences with Chief Financial Officer, Ethics and the Compliance Officer of facilities as well as Department heads from Admitting, and Case Management.

EDUCATION University of Lagos 07/2008

Bachelor of Science: Computer Information System

Medical Coding System August 2019

READING AND

TRAVELLING

Sometimes when I travel I like to play book roulette and read the books that I find along the way and sometimes I like to bring a bag of books and disperse them for those who come after. It creates great memories in mind and also sharpen your vocabulary skills.

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