Administrative Assistant Customer Service

UMEAKA ENGLISH

***** ********* **** *******, ** *0228 470-***-**** **********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with cross-functional administrative experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

High Academic Honors Recognition / Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Strong time management skills with ability to establish priorities to meet timelines.

Attention to detail needed to maintain high levels of accuracy.

Remain flexible and prepared to adapt to various situations.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 35 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance

Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge

Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT

Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2024

PROFESSIONAL EXPERIENCE

Medline Industries – McDonough, GA 11/2023 – Present

Warehouse Operator

Move product, pull merchandise, fill daily orders, and control workflow to meet timelines.

Stock product to appropriate areas of facility in an accurate and timely manner.

Maintain a clean work environment to ensure safety and compliance.

Unload, receive, pick, pack, and ship products.

Work effectively in a fast-paced, team-oriented environment to meet goals and objectives.

Riverdale Town Center – Riverdale, GA 05/2021 – 11/2023

Administrative Assistant / Secretary

Handled inbound and outbound calls, scheduled appointments, accepted and posted payments, and maintained files.

Managed general administrative activities to ensure efficient day-to-day operations of the office.

Prioritized and managed workloads to meet deadlines and provided professional customer service.

Stay at Home Parent – Jonesboro, GA 01/2017 – 05/2021

Ensured household duties were completed in a timely manner and managed household budget.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Pop Displays – East Point, GA 10/2019 – 07/2021

Shipping Clerk

Prepared Bill of Lading (BOL) for shipments and reviewed documentation for outgoing cargo for accuracy.

Restocked merchandise, safely operated lift truck, and directed team of where to stock orders.

Ensured CFO received BOL monthly and met weekly goals 20k in shipment production.

ADDITIONAL EXPERIENCE

Facet Medical Technologies – East Point, GA Warehouse Shipping Clerk 04/2017 – 08/2019

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