Customer Service Accounts Payable

bernadette mason

Calgary, AB 403-***-****

********@****.**

Collaborative, results-driven and passionate about driving operational efficiency. I am highly motivated and versatile with 25+ years’ experience providing exceptional administrative and office support, accounts payable/receivable, bookkeeping and customer service. I excel in identifying needs, taking initiative, and enhancing services by utilizing solid problem-solving, analytical, and organizational skills. Excellent communicator, both written and orally. Leverage time management, adaptable nature, and communication strengths to balance tasks and accomplish goals.

Professional Experience

FILM LOGIC CUSTOMS BROKERS, Calgary, AB Dec 2023 to Sep 2024 Accounting Representative

Support the Accounting Department, primary focus on Accounts Receivable and collections. Learn the Descartes ITMR4 accounting system, Complete the National & Local CASAP training for Airport to obtain my ID Badge to access the facility.

Support the Administration Department, familiarizing myself with the CBSA (Canada Border Services Agency) and learn about the upcoming changes to CARM (Canada Assessment & Revenue Management) in order to facilitate in assisting this transition to our clients in registering within the CCP (CARM Client Portal).

Support the Carnet Department, sending reminder email to our clients of the upcoming expiry of their Carnet, closing of the Carnet file, billing our clients for these services, and return of the closed Carnet file to either “The Chamber of Commerce” for Canadian Carnets or to “Boomerang Carnet” for the US Carnets.

RADIANT GLOBAL LOGISTCS, Calgary, AB Jan 2022 to Oct 2023

Warehouse Administrator

Act as the liaison between the Warehouse and Customer Service to ensure orders are fulfilled in a timely manner as per customer requirements. Responsible for the end-to-end order process to and from the warehouse which includes releasing orders, auditing and providing update to the customer.

Review and respond to daily emails and correspondence.

Review customer orders received. Check for accuracy and completeness.

Release and print orders and give to Warehouse Team.

Arrange pickup for customers. Book appointments online via customer portals and email.

Plan and book all inbound delivery appointments.

Greet carriers and assign drivers to doors for pickup and deliveries.

Manage customer on-site pickups and provide BOL’s and coordinate loading of orders with the Warehouse Team.

Sort, distribute and file shipping and receiving documents.

Confirm inventory with Inventory Team. Relay any issues to Customer Service.

Advise Inventory Team of cycle counts, lost product and picking discrepancies.

Liaison between Warehouse and Head Office IT Team,

Ensure the Warehouse is kept in a clean and efficient manner at all times.

CONTRACT BOOKKEEPER, Calgary, AB 2020 to 2021

Provide bookkeeping services to various companies and individuals as required.

Bernadette mason ********@****.** Page Two

BONDARS FINE FURNITURE, Calgary, AB 2019 to 2020

Property Management & Accounting Assistant

Managed properties on behalf of Bondars Furniture. Organized maintenance and repair requests for multiple properties and handled tenant contracts and lease renewals. Completed rent collection from tenants and performed site inspections for buildings and suites.

Completed bank deposits, reconciled bank statements, end of day reports, cash transaction reports, month-end reports and quarterly GST remittance reports.

Delivered superior results by welcoming constructive feedback, appreciating alternate perspectives, and collaborating with diverse personalities.

Reviewed and processed vendor payments and invoices. Coded and entered invoices into system.

Handled petty cash and dispersed driver tips.

Collaborated and provided assistance and support to other departments.

WESTERN MATERIAL HANDLING, Calgary, AB 2018 to 2019

Administrative Assistant

Provided administrative support to senior management and broader team.

Monitored and managed corporate switchboard and reception.

Greeting visitors and monitoring sign-in log book.

Support to Sales team and Service manager

Organized and scheduled forklift equipment training dates for certification.

Assisted service department; taking and logging equipment service repair calls.

Assisted invoicing department and rental department.

Responsible for the efficient handling of all outgoing mail, sorting incoming mail, distributing to appropriate departments and employees, handling of all incoming and outgoing couriers.

DECOKING DESCALING TECHNOLOGY, Lacombe, AB 2017 to 2018

Office & Accounting Assistant

Managed corporate switchboard, directed and responded to a high volume of callers, guests, requests, and inquiries. Participated in planning departmental projects and team events.

Managed and completed payments on corporate credit cards.

Completed daily bank deposits and international wire payments.

Posted accounting entries in SAGE 50 system.

Administered Canadian and US payroll with ADP system.

CSL EQUIPMENT LTD, Calgary, AB 2001 to 2016

Administrator /Office Manager, Accounts Payable, Receivable

Procured and administered all office activities and services. Working with vendors, customers and staff.

Performed on a daily basis administrative and general office duties, managed switchboard, financial transactions including verifying, classifying and recording accounts payable/receivable data.

Completed clerical functions such as customer invoicing, estimates, and monthly statements.

Followed up with customers on overdue accounts, NSF cheques and changes to account status. Collected customer payments in accordance with payment due dates.

Posted payments to the general ledger and conducted daily cash reconciliation, bank deposits and monthly bank statement reconciliation.

Administered employee group benefits program.

Received service requests and dispatched calls to service mechanics.

Managed rental fleet of forklifts and golf cart rentals to City of Calgary.

Bernadette mason ********@****.** Page Three

Software / Systems

Microsoft Office Suite

Excel

QuickBooks

MYOB Account Right

Sage50 Cloud Accounting

Descartes ITMR4 system

Moneris

Payroll ADP

Payroll Ceridian

Education / Professional Development

Bookkeeping I, II & III, Mount Royal University, Calgary, AB

Simply Accounting, BRW & Associates Software Training, Calgary, AB

Simply Accounting V8 – Level 2, Core Concepts Inc, Calgary, AB

Lifeguard & Swimming Instructor

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