Customer Service Representative

Kevin Payne

Sandy Springs, GA *****

731-***-****

********@*****.***

OBJECTIVE:

Seeking a customer service representative position where I can use my verbal/ written communication experience and technical skills to provide excellent customer service for an organization in a remote work from home atmosphere.

PROFESSIONAL EXPERIENCE:

Pulse Voices Ai Labs- Atlanta Ga /Remote

06/12/2023-10/29/2024

Customer Service Support

●Took calls, greeted the customer, Listened intently to their needs, followed a pre-determined script, problem solved where that did not apply Kept records while using Microsoft word and followed the goals of my supervisor meticulously.

●I became The Voice that AI programmers used to program empathy into their Ai robot.

●Trained other remote workers in customer service who later also became program participants to train the Ai

J & R Auto Sales – Gadsden, Alabama January 2017– April 2023

Sales Representative

●Assessed and tracked customer needs

●Demonstrated features, functions, options, and cost of cars

●Recommend suitable vehicle options based on customer wants and needs

●Increased car sales by 17% in first quarter as new employee

●Made cold calls of generated lists of potential customers.

Colorado Hauling – Denver, Colorado July 2014 – September 2017

Truck Driver

●Operated a 25-ton freight truck, hauling obsidian, granite, and other construction materials across high-traveled circuit routes from raw material source to consolidation site

●Communicated with management and customers to address customer complaints and properly address and avoid delays

●Ensured 95% on-time deliveries coordinating with management to carefully plan alternative routes to avoid high traffic conditions and mitigate safety concerns

●Regularly performed rig maintenance and inspections, ranging from improper hookups to malfunctioning lights

PROFESSIONAL EXPERIENCE:

Melrose High School – Memphis, Tennessee 1992

Highschool Diploma

Lane Community College -1998-2000

No Degree

Interests:

●Poetry

●Playwriting

●Creative Writing

●Back on My Feet- working through the power of fitness and community support. Training for the half marathon.