Customer Support Service

Trelicia Humber

***********@*******.*** 713-***-**** Houston, TX

SUMMARY

Seeking Customer Service Agent role with 7 years of experience in customer support and educational settings. Adept at handling inquiries, fostering communication skills, and driving process improvements. Proven track record in adapting communication styles and resolving issues to ensure customer satisfaction. WORK EXPERIENCE

Concentrix Remote

Remote Technical Support Advisor Nov 2021 - Present

• Provide comprehensive customer support through multiple channels including phone, email, and chat, ensuring effective resolution of issues and a positive customer experience.

• Adapt communication style to suit diverse customer needs, fostering a supportive and collaborative environment for knowledge sharing and constructive feedback.

• Utilize a range of tools to research and apply technical knowledge effectively while engaging with customers, demonstrating a commitment to continuous learning and problem-solving.

• Support a broad spectrum of Apple products, facilitating technical troubleshooting and fostering an inclusive atmosphere that values diverse perspectives and promotes diversity and inclusion initiatives. Collaborative for Children Remote

Remote Early Childhood Assessor Feb 2022 - Jan 2023

• Conducted comprehensive program assessments in early care and education settings, ensuring adherence to established guidelines and protocols.

• Compiled and analyzed assessment data, documenting outcomes to guide the professional development and coaching of early childhood educators.

• Monitored and documented the evolution of child care programs, contributing to the identification of emerging trends in licensing and business practices.

Woodson Learning Academy

PreK Teacher Jun 2021 - Feb 2022

• Established a secure and engaging learning atmosphere, monitoring the progression of students' academic and developmental milestones.

• Developed and executed weekly lesson plans and assignments, alongside conducting quarterly evaluations to track student advancement.

• Fostered collaborative relationships with educational team members, students, and parents, and maintained meticulous records of student performance through effective data management systems. Harris County Department of Education Head Start

Pre-K Teacher Aug 2019 - Jun 2021

• Established a supportive classroom atmosphere, ensuring safety and fostering emotional well-being to enhance student learning.

• Assessed student progression through structured quarterly evaluations, focusing on key developmental areas such as literacy, mathematics, and social-emotional growth.

• Collaborated effectively with a co-teacher, cultivated strong relationships with students and their families, and developed tailored instructional strategies for diverse learning groups. Neighborhood Centers Inc.

Early Head Start Teacher Feb 2017 - Aug 2019

• Developed and maintained a positive classroom atmosphere conducive to enhancing student learning in areas such as social-emotional, mathematical, literacy, language, and physical development.

• Conducted comprehensive observations and assessments of student performance and development, providing tailored instruction to individuals and groups with diverse teaching strategies.

• Designed and executed weekly lesson plans and homework assignments that supported curriculum objectives and reinforced learning concepts.

EDUCATION

Texas Southern University

Bachelor of Arts, Early Childhood Development

Oct 2018

Ashford University

CDA Certification

None

CERTIFICATIONS

Certified Assessor, Texas Rising Star 2022

Adult and Pediatric First Aid/CPR/AED None

Texas educator Certification: EC-6/ESL Generalist, HISD Alternative Certification Program

None

SKILLS

Customer Service • Communication • Time Management • Technical Troubleshooting • Data Entry • Teaching • Inclusion • Windows 10 • macOS • iOS • Zendesk • Core • Ten key • Typing • Research • Gynesis • Microsoft Office • Faxing • Scanning • Call Center • Organized • Detailed Oriented • Time Management • Curriculum Development • Problem-solving • Empathy • Detail-oriented • Patience • Multitasking

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