Customer Service Delivery Driver

CHARISE HARDEN

Email: *************@*****.*** Phone: 903-***-**** Location: Pottsboro, TX 75092 LinkedIn: linkedin.com/in/charise-harden-771585144

PROFESSIONAL SUMMARY:

Organized and dependable candidate with a cheerful outlook, adept at managing multiple priorities. Demonstrated willingness to take on added responsibilities to meet team goals. . WORK HISTORY:

Brookshire’s Grocery Company - Cashier 07/2024 – Current

• Provide exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Maintain knowledge of current promotions, sales events, and store policies to provide accurate information to customers

• Train new employees on operating cash registers effectively Door Dash - Food Delivery Driver 01/2021 – 04/2024 Stanton Optical - Patient Coordinator 02/2018 - 07/2020

• Coordinated patient care for 25+ patients daily

• Implemented an efficient patient scheduling system, reducing wait times by 25%, keeping key performance metrics above corporate requirements

• Implemented a streamlined system for managing patient records, resulting in improved efficiency and reduced errors

Chili's Grill & Bar - Server 08/2014 - 08/2017

• Managed tables, orders, food delivery, and payments to ensure organizational excellence

• Collaborated with kitchen and servers to streamline service for prompt food delivery and customer satisfaction

Cigna - Inbound Customer Service Representative 10/2012 - 04/2014

• Assigned to multiple high priority accounts, such as The University of Colorado, along with managing customers Chase Bank HAS accounts

• Managed a high volume of incoming calls daily, consistently meeting or exceeding call handling targets

• Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers.

EDUCATION: Merit America Online - Virtual 10/2023

Grayson County College - Denison, TX 05/2012

ADDITIONAL SKILLS: Technical Support Experience- Strong Computer Navigation Skills & PC Knowledge -22 Years Customer Service - Advanced Typist (65+WPM) - Problem-Solving - Time Management - Adaptability - Effective Communication - De-escalation – Collaborator - Data Entry – Strong Focus on Building Customer Relationships – Proficiency in Fast Paced Multi-tasking – Phone Etiquette – Filing – Medical Terminology – Insurance Knowledge

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