Chat agent

Carina Culmann

******.*******@*****.*** 562-***-**** Lake Elsinore, CA

SUMMARY

Professional with 15 years of experience in administrative and healthcare roles Expertise in coordinating functions, enhancing patient experiences, and fostering effective teamwork. Strong interpersonal skills, adept at record keeping, event planning, and implementing care plans. WORK EXPERIENCE

Cloudworkers

Chat Agent Sep 2024

• Managed a high volume of inbound customer inquiries via live chat, ensuring prompt and accurate responses to support customer needs and enhance satisfaction.

• Utilized comprehensive knowledge of company products and services to offer tailored solutions and upsell opportunities, contributing to revenue growth.

• Maintained a friendly and professional demeanor, effectively handling customer complaints and resolving issues to preserve the company's reputation.

The study association Sweden

Administrator 2010 - 2014

• Managed and coordinated administrative functions, including record keeping, member registration, and event planning, contributing to the efficient operations of The Study Association. Lycksele municipality/Sweden

Assistant Nurse Jun 2018 - Sep 2019

• Collaborated with interdisciplinary healthcare teams to optimize patient care.

• Enhanced patient experiences by contributing to the development and implementation of effective care plans. Bjurholm municipality/Sweden

Assistant Nurse Mar 2010 - Aug 2014

• Coordinated with healthcare professionals to optimize patient care.

• Contributed to the delivery of high-quality nursing services by fostering effective teamwork. Sundsvall municipality/Sweden

Assistant Nurse Jun 2000 - Aug 2009

• Coordinated effectively with medical team members to ensure optimal patient care.

• Utilized strong interpersonal skills to enhance patient experiences and outcomes. Mariestad municipality/Sweden Mariestads Hospital

Assistant Nurse Jun 1990 - Aug 1990

• Partnered with healthcare team members to ensure optimal patient care delivery.

• Enhanced patient experience by providing high-quality nursing assistance. EDUCATION

Course, Communication

Course, Organization and leadership

Course, Personnel Management

Course, Business Communication English

Course, Administration

Course, Work Environment and Safty

Course, Computer program -Management Microsoft Office Assistant Nurse Sweden

Mar 2010

Legal Secretary Sweden

2011

SKILLS

Friendly • Energetic • Willing to Go the Extra Mile • Good Computer Skills • Ability to Multi-Task • Excellent Phone Demeanor That Is Friendly and Helpful • Outgoing • Positive-Minded • Able to Work Under Pressure • Highly Organized • Fluent in Swedish • Multitasking • Problem-Solving Abilities • Organizational Skills • Communication Skills • Attention to Detail • Empathy and Patience • Active Listening • Ability to Work Under Pressure

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