Client Services Customer Service

Walter Nock

Experienced in client services, providing exceptional

customer care, conducting financial transactions,

collaborating with teams to meet client needs. Strong communication and problem-solving skills.

*************@*****.***

Work Experience

Client Services Associate

Citibank/Smith Barney

February 2010 - March 2011 • Brooklyn

• Assist clients with account inquiries and provide exceptional customer service

• Conduct financial transactions and process account maintenance requests

• Collaborate with financial advisors to ensure client needs are met Client Services Associate

Citibank/Smith Barney

February 2010 - March 2011 • Brooklyn, NY

• Assist clients with account inquiries and provide exceptional customer service

• Conduct financial transactions and process account maintenance requests

• Collaborate with financial advisors to ensure client needs are met Mail Services

New York Community Bank

March 2005 - January 2010 • Brooklyn, NY

• Sorted and distributed incoming and outgoing mail

• Operated postage machines and ensured proper postage on all mail

• Maintained mailroom equipment and supplies

Senior Clerk

JP Morgan Chase

October 1991 - July 2004 • Brooklyn, NY

• Organized and maintained detailed records

• Provided support to management team

• Handled sensitive and confidential information with discretion

• Performed data entry and analysis

• Assisted with training and mentoring junior staff

• Collaborated with colleagues to complete projects Education

Norfolk State University

Incomplete Bachelors

September 1986 - December 1989 • Norfolk, VA

Nandua High School

High School

September 1985 - June 1986 • Onley, VA

Licenses and Certifications

General Discharge

Army National Guard

March 1982 - March 1988

Air Defense Artillery

Skills

Time Management Active Listening Multitasking Cash Management Conflict Resolution Traits

Communicator

I am able to effectively and respectfully communicate with superiors, colleagues, and staff. Confident

I am self-assured in my skills and talents, and I"m willing to take on challenges and risks. Accountable

I take responsibility for my actions and follow through on my promises. Dedicated

I am committed to the company"s success and loyal to the people and things I believe in. Accurate

I am exact and make sure my work is mistake-free.

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