Human Resource Organizational Effectiveness

ALICIA SMITH, LSW, SHRM-SCP

267-***-**** · *********@*****.*** · www.linkedin.com/in/alicia-smith-b5192136

CAREER SUMMARY

Executive Leadership Human Capital Management Organizational Effectiveness

Human Resource Executive with over 20 years of progressive experience in leadership, operational management, organizational development, and training.

Strategic and visionary thinker and leader with proven record of systems and process improvements to increase organizational effectiveness and achieve goals and outcomes.

Leader with a proven record of building teams, developing and retaining team members while mentoring and encouraging their professional and personal growth.

Proven change influencer committed to facilitating diversity of thought, collaboration and multi-level thinking.

PROFESSIONAL EXPERIENCE

Planned Parenthood of Northern, Central, and Southern NJ

Chief Human Resource Officer 2023-2024

Planned Parenthood empowers millions of people worldwide to make informed health decisions.

As an affiliate of Planned Parenthood Federation of America’s accreditation program, Planned Parenthood of Northern, Central, and Southern NJ operates across 16 health centers with a staff of 200 employees.

Spearheaded HR function through national accreditation process, resolving critical issues and achieving zero class one violations

Designed and implemented employee engagement improvement plans based on survey results, enhancing retention rates

Spearheaded innovative pharmacy benefit program with international sourcing, generating up to 50% savings on high-cost medications for staff and organization

Directed a team of 5 and supported all health centers administrative departments

Championed organizational culture initiatives aligned with the mission of reproductive healthcare and education

Managed a multimillion-dollar HR budget, optimizing resource allocation to support organizational growth and employee development

Resources for Human Development (RHD) Philadelphia, PA

Chief Human Resource Officer 2015-2023

RHD is a national human services corporation with over a $315 million annual revenue and a staff of 5500 employees across 16 states. In 2021, the efforts of a multi-year strategic plan initiative to transform RHD into an Employer of Choice received recognition as one of Forbes’ America’s Best Employers.

Led comprehensive human capital functions including HR, Payroll, L&D, Benefits, Operations, Employee Wellbeing, and HRIS

Spearheaded strategic workforce planning and talent management across 100+ programs

Co-designed Leadership Development Program resulting in 300+ graduates

Provided strategic mentorship and coaching to C-Suite executives and senior leadership team

Drove three community partners resulting for professional development, resulting in 10% increased retention and career mobility for RHD employees

Directed a team of 10 directors and 50 indirect reports, fostering a high-performance culture

Managed $15 million budget, aligning financial resources with organizational objectives

Designed and implemented tailored wellness and mental health programs for healthcare professionals, improving employee satisfaction and retention

Successfully facilitated the implementation of Electronic Health Records (EHR) system, and led the implementation of a new Human Resource Information System (HRIS) improving patient care and operational efficiency

Finalist for Delaware Valley HR Person of the Year - Mega Category 2023

Resources for Human Development (RHD) Philadelphia, PA

Organizational Development Leader 2008-2015

Managed team of 5 internal and external OD Consultants

Led change management initiatives for executive leaders across five states (DE, LA, PA, FL, NJ), ensuring smooth organizational change

Designed and implemented systems, structures, and processes for program start-ups, restructures, and closures, improving operational efficiency

Co-led ‘Undoing Racism’ initiatives implementing system and process improvements that addressed equity and disparity in hiring, training and promotion; mediated race related conflict between employees

Spearheaded employee engagement and DEIB (Diversity, Equity, Inclusion, Belonging) efforts, fostering a more inclusive workplace culture

Facilitated small and large group sessions, enhancing team cohesion and productivity Developed and delivered customized team-building programs, improving cross-functional collaboration

ASmith Enterprises, LLC Philadelphia, PA

Independent Trainer and Consultant 2001-Present

Develop and lead strategic, collaborative partnerships with organizations and institutions including higher education, community-based organizations, and private sector businesses.

Design and deliver training programs that improved staff efficiency by 20%"

Facilitate workshops on cultural competence, team and management development, clinical skills, communication and conflict management, and reaching over 500 professionals

Client organizations:

Family Planning Council, Inc.

Physicians for Social Responsibility

School District of Philadelphia

The Colours Organization, Inc.

Temple University - Center for Social Policy and Community Development

PA Council for Children, Youth, & Family Services

ADDITIONAL EXPERIENCE

Physicians for Social Responsibility Director

Big Sisters of Philadelphia Manager of Girls’ Services

Bucks County Opportunity Council (CAA) Program Developer & Manager; Site Director

EDUCATION AND CERTIFICATIONS

SHRM Senior Certified Professional (SHRM-CP) Society for Human Resource Management

Certificate in Advanced Graduate Studies Philadelphia College of Osteopathic Medicine

in Organizational Development

Licensed Social Worker State of Pennsylvania

Master of Social Work Temple University

Bachelor of Social Work University of Pittsburgh

VOLUNTEER EXPERIENCE

Board of Trustees Youth Build Philadelphia Charter School

Board Member Tenth Memorial Community Development

Corporation- William B. Moore Manor

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