Information Technology Customer Service, Desktop Support

RODNEY DAVIS

724-***-**** **********@*****.*** linkedin.com/in/rodney-davis-60673645/

INFORMATION TECHNOLOGY SPECIALIST

Industrious Technology Coordinator with 15+ years of experience assisting clients in installation, configuration and testing of various hardware and software. In-depth knowledge of system and network administration. I am highly proficient in Microsoft, Apple, Android Operating Systems, and Windows Server maintenance. I am a versatile and dynamic professional with proven ability to work effectively in a fast-paced environment while providing exceptional customer service. Highly skilled in network and device setup, troubleshooting and end-user training. I have a good working knowledge of budget administration and recordkeeping.

● Lifecycle Management

● Website Management

● Security Cameras management

● Network Management

● Windows Servers Management

● A/V Management and Support

● Exchange, Print, Intune, Azure

Active Directory, DNS, DHCP

● Payroll systems

● POS Systems

● Windows XP – Win11 OS

● Windows Office 2010-Office 365

● Workplace Technology

● End-User Computing

● Process Improvement

● WDS/SCCM/Ivanti

Imaging

PROFESSIONAL EXPERIENCE

Cincinnati Bell Technology Solutions 2022 – 2024

End-User Support - Advanced Drainage Systems

● Provided Tier II & Tier III Helpdesk and Remote support

● Responsible for the deployment, maintenance, and repairs of all end-user hardware.

● Provided on-site logistics support

● Provided remote repair services for company devices and software.

● Documented and maintained department equipment inventory

● Provided telephone support for all site end-users devices

● Responsible for triaging user issues, finding workarounds. Additionally, I created knowledge base articles to reduce the team support load.

QUESTEQ, INC Coraopolis, PA 2008 - 2022

Technology Coordinator Beaver County CTC Lvl I & II (2016-2022) Desktop Engineer LvL I & II (2009 - 2016)

Helpdesk Engineer (ex. 2008-2009) also internship

● Responsibilities include the service and maintenance of site network infrastructure, WAN and LAN. All cloud storage and data backups. Maintaining an accurate site inventory, and software renewal schedule.

● Responsible for all deployment, maintenance, and repairs of all end-user hardware and software. Accomplishments:

● Participated within the IT team that implemented a state-of-the-art complete on-site network infrastructure

● Collaborated with 14 school districts to provide Remote learning for over 1000 users during COVID outbreak.

● Responsible for the acquisition of a new state-of-the-art Security Camera System.

● Implemented new technologies to fight against Cyber-attacks and developed disaster recovery plans

● Oversaw the implementation of Digital Signage technology within the building

● Participated in the creation and the maintenance of the LAN and WAN networks

● Participated within a team that converted all on-premises physical servers to Virtual servers and cloud-based services,

(ex. Exchange, Active Directory, Azure Active Directory, VMWare, Synology).

● I worked at the desktop level within multiple sites. My responsibilities were to provide maintenance and repairs of all end-user devices. I was to keep an inventory of admin, teachers, and students' school owned devices and make sure they were functional.

EDUCATION & CERTIFICATIONS

Big Beaver Falls Area High School • Beaver Falls, PA• High School Diploma Associates of Science Degree • Pittsburgh Technical Institute• Network Administration w/ Computer Security and Forensics Concentration

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