Austin Tx Data Entry
Resume:
Paula Graells
Objective: Detail-oriented and technology-savvy professional with proven experience in client success and support roles. Passionate about enhancing the client experience through effective onboarding, training, and troubleshooting of SaaS applications. Committed to fostering strong relationships and collaborating with cross-functional teams to prioritize client feedback and drive product improvements. Seeking to contribute to company success and growth by delivering exceptional client service.
EXPERIENCE
U.S Money Reserve, Austin TX — Customer Relations Coordinator
April 2024 - PRESENT
●Achieved 95% customer satisfaction by resolving over 500 inquiries monthly.
●Reduced response times by 30% and increased daily client interactions by 25%.
●Resolved 95% of escalated issues promptly, ensuring timely support.
●Contributed to a 20% increase in customer retention through collaborative campaigns.
U.S Money Reserve, Austin TX — Business Support Agent
NOV 2023 - APRIL 2024
●Managed 75-100 customer calls daily, effectively handling 50 inquiries per day.
●Documented personal client information and registered new clients.
●Printed and processed legal documents with attention to detail.
●Provided weekly account status updates to high-profile clients, ensuring clear communication and satisfaction.
2020 Companies, Austin TX — American Express Territory Manager
JUNE 2023 - NOV 2023
Proficient in inventory management and adherence to retail guidelines
Effective at engaging and educating customers about products/services
Diligent in reporting, documenting with photos, and providing competitive insights
Experienced in validating product placement and pricing accuracy
LANGUAGES
Spanish (Native), English (Native)
TECHNICAL SKILLS
Windows, EXCEL,, Salesforce, leadership, dynamics 365, SIMS, FIVE9.
SOFT SKILLS
data entry, communication, leadership, adaptability, critical thinking, time management, confidentiality, resourcefulness, problem solving, conflict resolution,
EDUCATION
Austin Community College, Austin TX. 2019-2023
Completed 85 credits towards a Bachelor’s in Business.
Contact Info:
****************@*****.***
Austin TX, 78729
LANGUAGES
Spanish (Native), English (Native)
TECHNICAL SKILLS
Windows, EXCEL,, Salesforce, leadership, dynamics 365, SIMS, FIVE9, Zoom, Google Workspace
SOFT SKILLS
data entry,customer support, remote work, communication, leadership, adaptability, critical thinking, time management, process improvement confidentiality, resourcefulness, problem solving, conflict resolution,
EDUCATION
Austin Community College, Austin TX. 2019-2023
Completed 85 credits towards a bachelor's in business.
Contact this candidate