IT Support

RICCARDO JOSEPH

Dynamic Professional Transitioning to Tech Committed to Enhancing Operations CompTIA Certified in Technical Support New York, NY 347-***-**** ***********@*****.*** LinkedIn PROFESSIONAL SUMMARY

Accomplished professional with over 6 years of experience in healthcare administration, program management, and IT support. Proven track record of enhancing service delivery, improving operational workflows, and providing effective technical troubleshooting. Adept at fostering team collaboration, maintaining data accuracy, and applying strategic approaches to achieve organizational goals. Dedicated to providing exceptional service, facilitating seamless administrative operations, and effectively resolving complex issues. Have a keen attention to detail suitable for Help Desk/Desktop Support. EDUCATION AND CERTIFICATIONS

CompTIA A+ - Certified

CompTIA Network+ - Certified

Microsoft Dynamics 365 Fundamentals Certification – In Progress Bachelor’s Degree in Health Services Administration N.Y.C. College of City Technology Brooklyn, NY High School Diploma in Computer Science E.N.Y. H.S. of Transit Technology Brooklyn, NY KEY EXPERTISE

Customer Service: Offered outstanding support to clients, ensuring their needs were addressed swiftly Data Analysis: Produced accurate reports and performed data analysis to inform strategic decision-making Communication: Promoted clear and open dialogue, enabling effective collaboration across cross-functional teams Team Leadership: Directed teams to achieve objectives, increasing productivity and fostering a collaborative environment Technical Support: Delivered prompt resolution of hardware and software issues, ensuring uninterrupted system functionality Operations Optimization: Streamlined and enhanced operational workflows to improve service delivery and boost efficiency WORK EXPERIENCE

Administrative Support Associate Northwell Health New York, NY Feb 2022 - Present

• Handling a minimum of 20 phone call inquiries a day

• Identified and diagnosed IT issues where applicable, software & hardware

• Facilitated collaboration with cross-functional teams to enhance patient care through effective communication

• Oversaw scheduling and check-in/out for over 50 patient appointments daily, ensuring completion of pre-authorizations Acting Director, Assistant Director New York Edge – Afterschool Program Brooklyn, NY Oct 2016 – Sept 2019

• Streamlined operations by implementing process improvements, enhancing overall workflow

• Ensured laptops were up-to-date and safe to use for program use by staff and attending students

• Boosted program participation by 70% through strategic initiatives and strong relationship building

• Directed a team of 10, cultivating a positive learning environment and achieving program objectives Data Entry Specialist New York Edge – Afterschool Program Brooklyn, NY Oct 2015 – Sept 2019

• Resolved software issues within data entry systems, preventing discrepancies

• Ensured data integrity by accurately recording and verifying critical information

• Enhanced data entry efficiency by optimizing processes, reducing input time while maintaining high accuracy VOLUNTEER EXPERIENCE

Treasurer/Active Member Calvary Baptist Church Brooklyn, NY Jan 2006 – Dec 2019

• Monitored expenses to guarantee financial accountability and effective management

• Championed fundraising initiatives, successfully organizing events to secure essential funds

• Coordinated event logistics, managing inventory and preparing venues for church activities SKILLS

Problem-Solving, Strong Communication, Team Leadership, Collaboration/Teamwork, Leadership, Customer Service, Adaptability, Operations Management, Data Management, Program Management, Supervision, Technical Support, Troubleshooting, Independency

Software and Tools: Citrix App (Soarian, Touchworks Allscripts), Microsoft Office Suite, Office 365, Data Entry Systems, CRM Software

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