Customer Service Rep/Receptionist
Resume:
Leticia Torres
San Juan, Texas ****9
*******@*****.***
Work Experience
Answering Service Representative
Coba Systems, Inc-
McAllen, TX
September 2022 to Present
I work on Saturday and Sunday listening to the customers messages and make sure those messages are given to correct person that will take care of all the request from the customers on Monday morning, take their payments over the phone update any information customer want to update such as mailing address and credit card payments.
Customer Service Representative
Omaha Steaks-
Omaha, NE
September 2023 to January 2024
Answer inbound calls Greet customer and introduce myself with my name and state I am located at next verify customer with their information if needed to update I will do the update. I ask them how may I assist them I place the order for them I try to offer the Manager Sales or any other is side orders that are in special, then comes the shipping some packages have S & H charges or packages you can add more and get free s& h I close out the order will it be Visa or Master Card or etc. Let customer Othe confirmation number be send to their email, Or I will give out the confirmation number myself and Thank for calling OS.
Customer Service Representative
Omaha Steaks-
Omaha, NE
September 2022 to December 2022
Answer inbound calls Greet customer and introduce myself with my name and state I am located at next verify customer with their information if needed to update I will do the update. I ask them how may I assist them I place the order for them I try to offer the Manager Sales or any other is side orders that are in special, then comes the shipping some packages have S&H charges or packages you can add more and get free s& h I close out the order will it be Visa or Master Card or etc. Let customer the confirmation number be send to their email, Or I will give out the confirmation number myself and Thank for calling OS.
Customer Service Representative
TTECH-
McAllen, TX
April 2021 to June 2022
Answering inbound calls help customer with their bank accounts such as deposits over drafts savings dispute and debit cards replacements. Work from Home.
Switchboard Operator/Receptionist
THE MONITOR NEWSPAPER-
McAllen, TX
November 2013 to August 2018
I answer inbound calls direct customer to the correct reporter or customer service dept or whichever dept they needed to get transferred
Care Provider
St. Benedicts Home Health-
McAllen, TX
May 2015 to September 2017
I was a provider for 75 yr old male I would take him grocery shopping, pay his bills and rent cook meals for him laundry make he took his medications make sure his Apt was always clean assist him to the bank once a month.
Education
12
PSJA High School -
Pharr, TX
September 1971 to May 1975
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