Front Desk Data Entry

John Wilhelm

626-***-**** *******@*****.***

SUMMARY

Experienced service desk technician with 5 years of experience in administration within the civil sector. For Civil engineering firm. Highly skilled in managing all facets of front-end and the primary technician in facilitating communication with 200+ costumers, ensuring the highest-level of costumer attainability. AUTOCAD design, Geology, Hydrology, and Drainage reports

Skills & Abilities

TECHNICAL SKILLS

Excellent Customer Service

Bookkeeping

Office Administration

Schedule Management

AUTOCAD

Front Desk Reception

Complaint Handling

Data Entry

Inventory Management

Experience

INTERSTATE ALL BATTERY- DRIVER

Delivery and pick up of old, new, exchanges for vehicles and various other electronic devices. Sales and returns, exchanges and warranties through handheld devices.

ENVIRONMENTAL GEOLOGICAL LABATORY (EGL)- FRONT DESK RECEPTIONIST/ PLANNER SUBMITTER [2014 –2023] ACTED AS LIAISON BETWEEN THE COMPANY AND PRIORITY CLIENTS.

Fielded communications from clients and colleagues, triaging requests, and using Microsoft Outlook to schedule appointments.

Acted as liaison between the company and priority clients.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.

Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

Obtained authorization for services and updated customers on proposals.

Assembled packets for Cities and County submisions. AUTOCAD, Grading Drainage reports, Geology and Hydrology plans.

AMC ENTERTAINMENT HOLDINGS, INC - COSTUMER SERVICE ASSOCIATE [2013 – 2015]

Issued receipts, refunds, credits, or change due to customers.

Assisted customers by providing information and resolving their complaints.

Greeted customers entering establishments.

Answered customers' questions, and provided information on procedures or policies.

Sold tickets and other items to customers.

Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Stocked shelves, and marked prices on shelves and items.

HARRINGTON INDUSTRIAL PLASTICS – WAREHOUSE ASSOCIATE [2007 – 2012]

Organize products in warehouse according to category and size to streamline future shipments.

Ensure all orders are entered accurately into computer systems so low stock levels can be quickly rectified.

Safely operate forklift, hand truck and electric pallet jack to transport heavy merchandise.

Performed random quality checks on merchandise, reporting any inconsistencies or problems to warehouse manager

Maintained excellent physical ability in order to lift heavy materials for 8+ hours a day

Education

MT. SAN ANTONIO COMMUNITY COLLEGE (MT. SAC) [1993-CURRENT]

Completed requirements for Assoicates in Mathematics.

Relevant courses include managing information security, statistics, Introduction to Business, and data management. Geology, ETC..

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