Call Center Customer Service

PROFILE SUMMARY

Dedicated hospitality professional with a Diploma in Hotel and

Restaurant Management and Barista training. Experienced waitress at

kilifi Bay Beach Hotel and Hotel Troy, recognized for exceptional

Customer service and enhancing quest experiences, Strong

communicator and team player, skilled in managing fast-paced

environments and maintaining high service standards. Passionate

about the industry and committed to continuous improvement

PROFESSIONAL EXPERIENCE

February 2024 - Present

Call Centre Agent

Xaji Gate Services

‘+ Provide prompt and professional assistance to customers,

handling a high volume of inbound and outbound calls daily

‘+ Utilize CRM software to manage customer interactions, update

records, and track issue resolution progress.

‘+ Collaborate with team members to improve call center,

processes and maintain quality standards.

‘+ Consistently meet performance metrics, including call

resolution time, customer satisfaction, and call handling

efficiency.

January 2022 - November 2023

Waitress

Hotel Troy

‘+ Delivered high-quality service in a busy hotel restaurant, taking

orders, serving food and beverages, and maintaining a clean

dining area

‘+ Assisted in managing dally operation:

checks and restocking supplies.

‘+ Received positive feedback from guests for attentiveness and

knowledge of the menu, contributing to repeat business.

‘+ Participated in team meetings to improve service standards

‘and guest experiences.

‘August - December 2021

Waitress

Kilifi Bay Beach Hote

including inventory.

‘+ Provided exceptional customer service in a fast-paced beach

hotel environment, ensuring a memorable dining experience for

guests.

‘+ Collaborated with kitchen staff to facilitate smooth service and

timely food delivery

‘+ Managed customer inquiries and resolved issues promptly to

‘maintain high satisfaction levels.

‘+ Trained new staff members on service protocols and menu

details.

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