Customer Service Loan Officers

Tammy Lovelace- Gibson

Address: **** ********* ******, **** ***** NC 27265

Phone: 336-***-****

Email: **************@*****.***

LinkedIn: https://www.linkedin.com/in/tammy-lovelace-gibson-898153130/ OBJECTIVE

Dedicated and detail-oriented banking professional seeking a challenging position with your organization. Proven track record of superior work efforts that will fit well with your organization. Team oriented administrator, multitasker and a creative thinker with exceptional people skills intertwined with stern resolve performance. EXPERIENCE

Loan Administrative Executive Assist. – Southern First Bank, Greensboro, NC November 2021 to Current

• Demonstrates a high level of competency with secretarial duties and multitasking.

• Work directly with clients when loan officers are not available in the preparation of documentation for underwriting by verifying client income, credit reports, and other information related to the loan.

• Processes consumer and commercial loans, including mortgages, HELOCs, lines of credits, auto, commercial real estate, etc. while reviewing loan files for completeness and generated condition lists for applicants.

• Coordinates closing processes with attorneys, and title companies.

• Knowledge of documentation and compliance regulations required for both consumer, business and commercial loans.

• Provides quick turnaround times to maintain a fast-paced schedule for clients.

• Consistently promotes Southern First Bank products or services to each client to achieve sales targets

• Maintains long-term relationships with clients to provide best-in-class customer service

• Coordinate with Retail Associates with new account openings, problem resolution, and research as needed for loan clients.

Document Review Specialist – First Bank, Greensboro NC. March 2014 to November 2021

• Reviewed loan documents with loan officers and prepared it for closing.

• Support and assist loan officers in preparing wires for loan closing.

• Tracked past due loan clients and made calls to clients for collections on loans that were non-performing.

• Tracked exceptions as it relates to Loan documentation and ensure that they are cleared in a timely manner.

• Develop and maintain a strong working knowledge of all relevant Bank products and services.

• Performed, reviewed and update various General Ledgers outages as it relates to loans. Commit Team - Bank of America June 2009 – February 2014

• Receiving and processing customer complaints and requests.

• Performed customer account maintenance

• Maintained professionalism while handling difficult customer interactions Collection Analyst – Allied Interstate, Greensboro NC January 1997 to March 2009

• Provide exceptional customer service on inbound and outbound calls

• Handled complex collections matters on delinquent accounts

• Processed payments, payoffs and 3rd Party collections SKILLS

Certified Notary Typing accuracy Conflict resolution Time Management Attention to detail Situational Awareness Compiling and sorting data Organizational Ability to Multitask EDUCATION

North Carolina A & T State University, Greensboro NC Westover High School, Fayetteville NC

REFERENCES

• Available upon request.

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