Empathy, hard working, problem solving, fast typer

317-***-****

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C O N T A C T P R O F I L E

S K I L L S

E D U C A T I O N

W O R K E X P E R I E N C E

Communication

Efficiency

Customer Service

High School Diploma

Lincoln Park High School

2014 - 2017

Customer Service Specialist

Dial America

At Dial America, my primary goal was to assist customers in a way that is beneficial to the customer and does not go against company policies.

While in this role, I have enhanced my ability to assist customers and ensure they feel supported. Here are a few of my tasks in this position

• Sales

• Assist and guide clients with finding relevant information.

• Manage Client Account information

• Assist clients with refunds/disputes/unauthorized charges etc

• Documenting client interactions

• Problem Solving

• Providing technical support

• Product and service knowledge

• Follow communication procedures, guidelines and policies

• Collaborating with team members and departments to offer help when needed or gain more knowledge.

2021-2024

My name is Deshaundre Austin, I am a 25 year old male from Chicago IL. I specialize in roles that involve customer assistance and satisfaction. I have been working in customer service roles for a long time and have become very knowledgeable in what a customer expects when reaching out to customer service. L A N G U A G E S

English

D E S H A U N D R E A U S T I N

Contact this candidate