Information Technology Call Center

Antonio R. Diaz

Miami, FL ***** 786-***-**** *******.*.****@***.***

Summary

Information Technology professional with more than 16 years of experience in the following phases of the IT-Quality Assurance process: requirements, testing/QA, UAT, automation, planning, CI/CD, Agile, Waterfall, and deployment/release management.

Skills

Postman API

AWS Cloud

AWS Lambdas

AWS Dynamo DB

AWS Athena

AWS Redshift

AWS Storage

AWS Workspaces

BrowserStack

GitLab

SQL developer

DB Visualizer

DBeaver

pgAdmin PostgreSQL

Microsoft SQL Server Management Studio (SSMS)

GraphQL

JSON Formatter

Jira and Confluence

AIO Test Suite

Builder.io

Boomi Enterprise Platform

Katalon Studio

Selenium

Bullhorn

Symplr CTM

Erecruit

HubSpot CRM Platform

Micro Focus (HP) ALM Quality Center

Micro Focus (HP) Unified Functional Testing

Micro Focus (HP) LoadRunner

Accessibility Checker

Colour Contrast Analyser

(CCA) tool

NonVisual Desktop Access

(NVDA) tool

NotePad ++

TurnKey dataDriver

XML

IBM AS400

Mobile Applications, Websites,

Portal and Call Center testing

FileZilla

WinSCP

GigaFox Red Mobile Labs

Microsoft 365

Microsoft Office

Microsoft Teams

Windows OS

Experience

SOFTWARE ENGINEER QA LEAD NOV 2022 to CURRENT

Cross Country Healthcare – Boca Raton, FL

Created, Implemented, Lead, and Maintained infrastructure containing Performance, Automation, Manual testing and UAT for all releases. Results: Shortened regression cycle by 60%, 51 releases, only 4 production bugs reported, and no roll backs performed. A company record

Lead a team of 3 engineers responsible for Data Warehouse migration to AWS: 15 data sources, 547 DB tables, and 723, 783, 289 records.

Lead a team of 5 engineers on a website and vendor management system project which resulted in converting half their Managed Service Programs thus far and saving the organization millions of dollars annually.

Managed and lead third party vendor implementation and API integration of new platform to capture all Health Care Professional skills checklist in all 50 states and the U.S. Virgin Islands.

Lead a team of 4 engineers in the migration of one of the company’s line of businesses onto a new platform: Complete redesign of website on the new platform, integration to required Databases, and integration to Applicant Tracking System

IT LEAD QUALITY ASSURANCE ANALYST JUL 2018 to JUL 2022

Marriott Vacations Worldwide – Miami, FL

Create collections of service requests using Postman API to complete test support and validation of the requests and responses of new client services and enhancement of existing services

Lead Analyst responsible for manual / automation engineers in Miami and China, creating, implementing, and monitoring the test strategy, test requirements, test data, test plans, test cases, test sets, code review, reduced regression sprint by 50% (from 4-week to 2-week sprints), reported defects, UAT coordination with Stakeholders.

Collaborated with iOS and Android developers to reduce defects and maintain a 40-point velocity and implemented QA strategy that improved the quality of code deployed and user experience resulting in an increase in user ratings of the Mobile Application from 3.2 to 4.8 out of 5, delivered 9 major Mobile app releases in 2019, and 2020 ARDA Award – For the Technology Project Team category - Interval International To Go App.

Lead a team of 2 engineers in testing and validation of financial systems that impact 2 million clients globally.

Lead Analyst for American Disabilities Act (ADA) compliance, responsible for requirements and scope, test strategy creation, validation, UAT and approval for Mobile Applications and Client facing websites.

IT SENIOR QUALITY ASSURANCE ANALYST APR 2008 to JUL 2018

Interval International – Miami, FL

Developed manual test cases and automated scripts using HP ALM, HP Unified Functional Testing, and HP LoadRunner to run regression and performance tests: Mobile Applications, Client websites, and Internal Client applications.

Prepared knowledge transfer using Axure wires, application demos, and assignments via HP ALM. Created requirements, created test plans, and managed the deployment / release cycle with Onshore (Miami) and Offshore (China)teams for financial systems.

Managed synchronization of projects for Development, Database Administrators, and Release Management groups involved in Finance, Mobile Applications, Client facing websites, and Internal Client applications.

Lead 5 analysts in the client facing website re-architecture project, created technical requirements, triage defects in Jira, certified application enhancements, user acceptance testing (UAT) signoff from Stakeholders, and report progress of the QA test cycle.

Education and Training

ICAgile Certified Professional (ICP) -Miami, FL

Agile Certification, 2018

Florida International University (FIU) - Miami, FL

Bachelor of Business Administration, 2007

Languages

English and Spanish

Other Activities

Save The Children Sponsor, 2018-Present

Best Friends Guardian Angel Sponsor, 2016-Present

Feeding the Homeless, Miami-Dade County

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