Case Consultation

Allese Johnson

************@*****.*** 786-***-**** Altamonte Springs, FL

SUMMARY

Seasoned professional with 16 years of experience in customer service and operations management, seeking a Case Consultant role. Proven track record in team supervision, performance monitoring, and process improvement at USPS. Skilled in client relations and problem resolution, adept at maintaining high productivity and quality standards. WORK EXPERIENCE

Morgan and Morgan Longwood, Fl

Case Consultant Sep 2024

• Provided comprehensive case consultation services at Morgan and Morgan, effectively liaising between clients and attorneys, conducting thorough case evaluations, and ensuring seamless communication to facilitate legal proceedings and client satisfaction.

United States Postal Service Opa Locka, Florida

Supervisor Dec 2022 - Present

• Coordinate team activities to optimize productivity and workflow efficiency.

• Communicate effectively with both staff and management to maintain performance standards and operational transparency.

• Implement process enhancements and establish performance targets to ensure prompt mail dispatch. Mail Handler Jan 2016 - Dec 2022

• Unloaded and sorted incoming mail and packages, ensuring timely distribution to appropriate recipients.

• Operated forklifts and other machinery to manage mailroom operations efficiently.

• Coordinated with courier services to facilitate the outbound shipment of mail and promotional materials. Wal-Mart

Customer Service Aug 2009 - Nov 2014

• Assisted customers with product location and selection, ensuring a positive shopping experience.

• Managed cash register operations with accuracy and efficiency.

• Maintained store presentation through stocking, merchandise recovery, and cleanliness tasks. Precision Response Corporation

Customer Service Rep Mar 2005 - Apr 2007

• Resolved customer inquiries and complaints, ensuring a positive experience by maintaining a calm and cheerful demeanor.

• Generated and prepared detailed product and customer reports by collecting data from interactions to inform management and improve service delivery.

EDUCATION

Homestead Job Corp

Certification, EKG, Phlebotomy

Oct 2003

Miami Northwestern Senior High

High School Diploma

Jun 2002

SKILLS

Personable and Attentive • Strong People Skills • Strong Verbal Communicator • Strong Leadership • Time Management • Computer Knowledge • Adaptability • Teamwork • Client Relationship Management • Effective Communication • Problem Solving • Attention to Detail

Contact this candidate