Magdalena Serrano
ASSISTANT MANAGER
**** ****** **. ******, ** 75211
********************@*****.***
OBJECTIVE
Seeking a role where I can utilize my conflict-resolution and mediation skills to lead maintenance teams, build relationships with residents, and increase occupancy rates. Detail-oriented and hardworking professional seeking a role in property management.
Iam a Dynamic, and detail-oriented professional with over 3 years of experience in property management looking to further enhance and utilize my abilities from hands-on work experience. Knowledgeable of leasing procedures, fair housing laws, sales, collections and office administration; highly capable of multitasking within fast-paced environment without compromising performance and results. Equipped with exceptional communication and interpersonal aptitudes in building rapport with customers, property owners, colleagues, and professionals of all levels. Enthusiastic and optimistic team player, always eager to learn and grow in my position and expand within the company.
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EDUCATION —
EXPERIENCE
Miami Dade College
2009 - 2011
Nov 2023 - May 2024
Assistant Manager • Assistant Property Manager • Legacy REI Group
June 2018 – March 2021
Assistant Property Manager • Assistant Property Manager • Alicia Apartments LLC
January 2016- May 2018
Leasing Specialist / Assistant Property Manager • Leasing Agent • MAA
As an assistant manager these are some of the responsibilities I have been in charge of: Inspect property conditions and coordinate maintenance activities, manage budgets, accounts, rent collections and tenant notices, create, and distribute marketing materials to attract new tenants. Maintain organized and updated resident files and records. Report any problems or issues to the property manager, and much more….
KEY SKILLS —
Leadership
Customer Service
Bilingual English/Spanish
Yardi experience.
Tax Credit and Section 8 experience.
Problem Solving
Time Management
●Proven work experience as an Assistant Property Manager or similar role.
●Working knowledge of industry standards and regulations.
●Excellent communication skills, both verbal and written.
●Strong organizational and time management skills.
●Excellent interpersonal and conflict resolution skills.
References
Upon Request