Data Entry Customer Service

ASHLEY WASHINGTON

WORK EXPERIENCE

TemPosition-Citizen-Focus Insurance Group October 2024-Present

Claims Representative

Receive and document claims from policyholders, clients, or third parties.

Review claim documentation and policy coverage to determine validity.

Identify and assess the type and scope of the claim, including damages, injuries, and losses.

Ensure timely and accurate data entry into the claims management system.

Provide clear and timely updates to policyholders and claimants regarding claim status.

Answer customer questions about policy coverage, claims processes, and timelines.

Maintain a positive relationship with clients by providing excellent customer service and ensuring transparency throughout the claims process.

Maintain accurate records and files for each claim.

Association Global System - Contract August 2024 – September 2024

Logistics Clerk/ Operations Clerk

Data entry for inbound/outbound shipments.

Communicate with drivers, agents, offices, and/or vendors in a professional manner.

Route shipments in system based on area, zone, delivery requirements, and/or cost.

Update shipments in system as required/needed.

Send emails out to internal/external parties regarding shipments, requests, updates, etc.

Provide updates and complete tasks in a timely manner.

Other duties as required.

Crystal Stairs - Contract August 2023 - October 2023

Call Center Program Specialist/Resource and Referral Specialist

Responsible for resources and referrals and case management.

Perform telephone counseling with parents on choosing quality childcare and on child

development issues.

Disseminate information and resources on relevant childcare and childcare development issues as

needed.

Provide comprehensive support by connecting individuals with appropriate resources and referrals.

Conduct client interviews, assess eligibility, and maintain accurate case documentation.

Track and report program outcomes and client progress to management.

MMC Group-Maximus, CA EDD - Contract March 2022 - January 2023

Benefit Auditor and Case Manager

Reviewed/Certified unemployment insurance claims and managed caseload for 25 clients.

Achieved a 99.5% customer approval rating with a compassionate and empathetic approach.

Analyzed client information and documented material information to process client's claims to stay compliant within the EDD guidelines.

Answer inbound and make outbound calls a day to Claimant's issues.

Examination Management Service Inc July 2018 - July 2020

Customer Service Representative

Handle a large volume of inbound and outbound calls in a timely manner to schedule

appointments and update files.

Identify customer needs, research issues, resolve complaints, and provide solutions.

Create and maintain record of daily problems and remedial actions taken, using call-center

database.

De-escalate situations involving dissatisfied customers, offering patient assistance and support.

Maintain customer satisfaction, and customer retention.

Hertz Corporation July 2015 - June 2019

Customer Service Representative

Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume.

Promptly handled an average of 80 customer inquiries and complaints per day with a 96%

customer satisfaction rate.

Worked in a fast-paced sales environment, providing helpful, quality service and sales, while

enhancing the customer's rental experience

Provided world class customer service by managing the rentals and returns processes while

meeting Hertz's Customer Service policy standards.

TJ Maxx July 2013 – June 2015

Customer Service Representative

Promotes credit and loyalty programs during customer interactions

Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards

Accurately processes and prepares merchandise for the sales floor following company procedures and standards

Initiates and participates in store recovery as needed throughout the day

Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store

Los Angeles Southwest College January 2008 - June 2013

Bookstore Assistant/Financial Advisor

Maintained Bookstore financial records

Assisted the Associate VP with school calendar and processing of meeting minutes

Actively maintained and updated customer accounts in the college financial systems

Worked with the students in meeting their academic needs and making sure they had the necessary tools to be successful academically

EDUCATION

Los Angeles Southwest College

June 2013

Associate In Arts Natural Science

SKILLS/SYSTEMS

Data Analysis Problem-solving

Case Management

High Emotional Intelligence

Solution-Oriented

People-focused

Team Collaboration

Goal-driven

Strong Verbal & Written Communication

Microsoft Office, Outlook, Excel

SharePoint

Zoom

NARF

Cubs

Word

211

OTECH

VCC

One Degree

Teams

Field glass

I-Sight

Outlook MMCP

Mitel - Voicemail system

CC3

Aspin

V- Process

Crown

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