Customer Service Representative
Resume:
Heather Richards
Indianapolis, IN *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Epac Specialist
IU Health Methodist & University Hospital - Indianapolis, IN Present
patient scheduling, Cerner, order request, prescription request, Jabber Patient Care Technician supervisor
averhealth - Indianapolis, IN
October 2020 to December 2021
Site Supervisor, manage office staff, direct contact for communication, scheduling, drug screening, customer service and scheduling
Subway Manager
Subway - Indianapolis, IN
December 2021
Supervising a team of 13 to maintain proper running of store operations! CSR - Customer Service Representative
Check Smart Financial - Indianapolis, IN
July 2018 to February 2019
Loan processes, Money handling, customer service representative, Western Union, vault management, Operations Manager
Nashvegas Cab Corporation - Nashville, TN
November 2015 to March 2018
Management of all duties and responsibilities of the company/direct contact for the company/ licensing commission/payroll/hiring and terminations/Customer/inbound and outbound calls/scheduling/ reservations/
Assembly/machine operator
Schwan cosmetics
October 2015 to October 2016
Dispatch
Indy Airport Taxi
January 2013 to September 2015
Dispatch
Indianapolis Yellow Cab
May 2011 to January 2013
Dispatch scheduling customer services
Education
High school in Hi- Set Diploma
Begin Anew - Nashville, TN
Skills
• Windows Vista (10+ years)
• Windows Xp (6 years)
• 10-Key (10+ years)
• Customer Service Skills (10+ years)
• Appointment Scheduling (10+ years)
• Medicaid (10+ years)
• Phones (10+ years)
• Assembly (1 year)
• Typing (10+ years)
• Faxing (10+ years)
• Communication (10+ years)
• Computer Literate (10+ years)
• Call Center
• CSR
• Customer Service
• Customer Care
• Help Desk
• Microsoft Outlook
• Operating Systems
• Data Entry
• Cold Calling
• Cash handling
• Microsoft Windows Server
• Computer Networking
• drug screening (Less than 1 year)
• Office experience
• Customer support
• Transportation management systems
• Conflict management
• Live chat
• Medicare
• Negotiation
• Documentation review
• Medical office experience
• Human resources
• Dispatching
• Transportation management
• Technical support
• Schedule management (10+ years)
• Medical records
• Telephony
• Insurance verification
• Banking
• Kronos
Certifications and Licenses
Driver's License
Assessments
Attention to Detail — Familiar
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Customer Service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Scheduling — Highly Proficient
July 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Sales Skills — Familiar
April 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Familiar
Memorization — Proficient
October 2020
Committing product or merchandise information to memory and recalling it at a later time Full results: Proficient
Delivery Driver — Highly Proficient
July 2020
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
Front Desk Agent (Hotel) — Proficient
January 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Work style: Conscientiousness — Proficient
July 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Familiar
July 2020
Applying customer service skills in a call center setting. Full results: Familiar
Customer service fit — Completed
September 2020
Measures the traits that are important for success for customer service roles Full results: Completed
Work style: Reliability — Completed
September 2020
Tendency to be dependable and come to work
Full results: Completed
Customer focus & orientation — Highly Proficient
July 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Scheduling — Highly Proficient
July 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Verbal communication — Familiar
August 2021
Speaking clearly, correctly, and concisely
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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