Customer Service Technical Support

JO HN NDUNGU NDIRAGU

+*** (0-726****** ****.********@*****.***

SUMMARY

Purpose driven, highly efficient and experienced in customer service, good driving skills and technical support experience for 8 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Karengata Driving School, 2017

Certificate in computer applications Shiners computer college, 2013

Kenya Certificate of Secondary Education (K.C.S.E), DN Handa Secondary School, 2009 - 2012

Multi-tasking abilities with proficiency in organizing and managing different tasks

Exceptional knowledge of traffic laws and regulations

Understanding of motor vehicle functionality

Great professional driving skills.

Familiarity with vehicle maintenance

Capable of working under less supervision.

Proficiency in assigning duties and scheduling shifts.

Customer service skills

Immense ability to make decisions in a fast-paced environment & accommodate a flexible work schedule.

Ability to verify all work schedules and follow proper documentation rules and policies and procedures. Planning & preparation Customer Service Events Management Managing objections Customer engagement Safety & Sanitation Positive Language Highly Organized multi-tasking Personnel Management Relationship building KEY PROFESSIONAL SKILLS

KEY PROFESSIONAL SKILLS

CORE COMPETENCIES

Key Contributions & Results:

Maintained a perfect safety record over 4 years, completing over 10,000 km accident-free.

Received commendations from customers for exceptional punctuality, and consistently arriving on time or ahead of schedule.

Implemented a fuel-saving strategy that resulted in a 4% reduction in fuel consumption company-wide.

Improved customer satisfaction by 80% through courteous and professional interactions while delivering goods.

Achieved highest customer ratings for service quality, leading to increased repeat business.

Successfully navigated challenging weather conditions, including heavy rain, to complete deliveries on schedule.

Reduced delivery time by 20% by optimizing routes and utilizing real-time traffic information.

Assisted in the development of a driver safety training program, resulting in a 15% reduction in accidents.

Trained and on boarded new drivers/riders to ensure compliance with company policies and standards.

Implemented a comprehensive driver performance tracking system, leading to improved accountability and productivity.

Key Contributions & Results:

Welcoming the attendees.

Framing or setting the theme of the event.

Introducing the hosts or the speaker of the event.

Thanking the hosts of the speaker of the event.

Keeping the event on time.

Conveying to the audience all the important different bits and pieces that people need to understand.

Entertaining guests through fun activities and dancing. Key Contributions & Results:

Collecting clients at the start of their journey.

Assisting clients with the loading and unloading of their baggage and other personal belongings, as needed.

Selecting the fastest route to the client's destination, unless otherwise requested.

Driving clients to their destinations.

Informing clients of services and attractions that may be of interest to them.

Adhering to road regulations.

Ensuring that clients remain safe throughout the journey. CAREER HIGHLIGHTS

Taxi Driver Self Employed July 2022 till date

Master of Ceremony (MC) Unique Entertainment 2018 till date Delivery Driver Fortify Solutions Ltd April 2019 to 2022

Airport and hotel transfers.

Processing cash payments, ensuring that you carry sufficient change at all times.

Ensuring that the vehicle remains clean and in excellent working condition.

Ability to use GPS map.

Hellen Njeri Chege

Director, Fortify Solutions Ltd

Tel: +254 (0-722******

Julius Tinkoi

Bishop, Family of Faith Assembly

Tel: +254 (0-717******

REFERENCES

Contact this candidate