Seeking - Remote Entry Level

Name: David Gold

Email: **************@*****.***

Phone: By request

CAREER SUMMARY

I am a college graduate with banking and customer service experience. I was a customer

service representative for Citizens Bank at the Sitel call center for two years (Sitel is also known

as Foundever). I took inbound calls, answered questions and helped customers with their

checking accounts. I have also worked part time in a restaurant, retail store and movie theater. I

am looking to return to the workforce with an entry level remote job. I am open to growing in a

new career field.

PROFESSIONAL EXPERIENCE

Customer Service Representative

07/2017 – 07/2019

Foundever (formerly Sitel), Knoxville, TN

As a customer service representative on the Citizens Bank team:

• Assisted customers with accounts, including checking and savings

• Asked probing questions and researched issues to arrive at solution

• Assisted with debit card activation, status, reissue and decline issues

• Prepared merchant and fraud disputes for claims department

Ballot Assistant

The Greer Group, Inc

08/2016 – 11/2016

The Greer Group, Inc., Wake County Board of Elections, Raleigh, NC

• Performed data entry, typed addresses, and made photocopies

• Sorted ballots according to numerical and alphabetical order

PART TIME EXPERIENCE

CMX Cinebistro

Food Runner

10/2023 – 01/2024

• Carried heavy trays of food to theater, read ticket and served hot plates

• Carried trays of regular and alcoholic drinks, and served to guest

Sasool Mediterranean Café

Food Runner

09/2023 – 10/2023

• Cashier and server in a fast-paced restaurant

• Prepared online and door dash orders for pickup

Platinum Corral, Cary, NC

Cashier

04/2013 – 01/2015

• Welcomed guests in a friendly, courteous manner

• Stocked and organized the front line; prepared and served beverages

Dollar Tree Stores, Inc., Cary, NC

Cashier

07/2013 – 02/2014

• Scanned and bagged purchases; handled cash transactions

• Helped customers locate desired merchandise

Education

North Carolina State University

B.A. - Anthropology

2011

Wake Technical Community College

A.S. - Associate of Science

2015

SKILLS

Customer Service

Communication

Call Center

Typing - 70 wpm

Data Entry

Retail Banking

Microsoft Word

Multi Line Phone

Script Reading

Password Resets

HOBBIES

Online Chess

Contact this candidate