Customer Service Representative
Resume:
Antoniya Johnson
Moreno Valley, CA
****************@*****.***
Work Experience
Customer Service Representative
Medical-Los Angeles, CA
February 2019 to May 2024
• Answer Inbound calls
• Provide technical support for medical devices
• Maintain record of each call using tickets systems
• Documents call in PT Chart
• Transfer calls to needed department
• Troubleshooting of medical devices
• Making outbound calls to follow up with Pt to make sure there are no more concerns with devices
• Verify PTs according to HIPPA LAWS
• Providing tracking information on new devices
Call Center Representative
Blue Cross Blue Shield-Los Angeles, CA
November 2016 to April 2019
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further
• Perform Data entry into company system to document customer cases.
• Answer high volume phone calls and accommodate clients with best customer service and solutions Customer Service Representative
Bergen Logistics-Buena Park, CA
July 2013 to October 2016
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Communicating and coordinating with colleagues as necessary.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints. Education
High school diploma
Paramount, CA
August 2010 to June 2014
Skills
• Technical Support
• Customer Service
• Account Management
• Live Chat
• Order Entry
• Computer Operation
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