Customer Service Assistant Manager
Resume:
Barista
+254********* ****************@*****.***
https://www.linkedin.com/in/samuel-mwaniki-0b02a3256?trk=contact-info Nairobi
SAMUEL
MWANIKI
EXPERIENCE
Manager assistant 01/2023 - 01/2024
Upstairs Lounge Location
Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives
Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment
Monitor brand consistency across marketing channels and materials Assistant Manager 10/2024 - Present
Topsly Investments Nairobi,Kenya
Create and manage the marketing budget, ensuring efficient allocation of resources and optimizing ROI
Oversee market research to identify emerging trends, customer needs, and competitor strategies
Monitor brand consistency across marketing channels and materials EDUCATION
Certificate in barista skills 06/2024 - 10/2024
Nairobi bar school Nairobi, Kenya
Coffee knowledge
Creative skills
Interpersonal communication skills
Time management skills
Customer relations and satisfactory service
Certificate in food and beverage production 12/2022 - 08/2023 Kips technical college Nairobi, Kenya
Team work
Customer service
Leadership skills
Time management skills
Research and development of new marketing methods
Certificate of Secondary Education 01/2018 - 01/2022 Muhuri muchiri high school Kenya
Certificate of
Secondary Education
Certificate of Primary Education 01/2016 - 01/2017 Skyrock academy Kenya
Certificate of Primary
FIND ME ONLINE
SUMMARY
Ms/Topsly Enterprise Upstairs Lounge
CEO BARISTA I am an enthusiastic
individual with a background in Primary
Education, seeking to transition into a
Barista role. I possess strong skills in
food and beverage production, coupled
with a passion for delivering
exceptional customer service. My
experience in educational settings has
honed my ability to communicate
effectively and work collaboratively in
fast-paced environments. I am eager to
leverage my skills and dedication to
learn new techniques to contribute
positively to a dynamic coffee shop
environment while ensuring a
memorable experience for all
customers.
LANGUAGES
English Proficient
Kiswahili Proficient
SKILLS
Market Research
Profile and loss analysis
KEY ACHIEVEMENTS
Salesmanship
The company was undergoing loss
few months before I finished my
final exams,with the skills I gained
in school for example; customer
relations to full fill raise in profits
and display improvement to
accommodate more customers.
Within one month till date, the high
loses turned to profit.
PASSIONS
I want to make an impact in
the highly rising coffee
industry and leave a mark by
creating new signature
drinks.
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