Contract Specialist Customer Service
Resume:
Donald W. Thompson
Moreno Valley, CA 92555
****.**********@*****.***
PROFESSIONAL SUMMARY
Ethical and dedicated team player, seeking an opportunity as a Customer Service Representative Remote within a company that can benefit from my hard work, policy/procedure, cost-oriented approach, and professionalism.
WORK EXPERIENCE
AppleOne – City of Riverside
Purchasing Contract Specialist
6/20/2023 - 12/13/2023
Riverside, CA
Prepared purchase orders and sent copies to suppliers and the departments originating requests. Calculated order costs and charged or forwarded invoices to appropriate accounts. Determined if inventory quantities were sufficient for needs, ordering more materials when necessary. Negotiated, renegotiated, and administered contracts and pricing with clients or service providers. Developed constructive and cooperative working relationships with others. Evaluated and monitored contract performance to ensure compliance with contractual obligations and to determine the need for changes. Monitored changes affecting supply and demand, tracking market conditions, price trends, or futures markets. Maintained and reviewed computerized or manual records of purchased items, costs, deliveries, product performance, and inventories. Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Used computers and computer systems (including Microsoft Office Suites, Adobe Acrobat, SharePoint, Teams, Finance-G Files, Oracle, One Solution, RFI, RFP, RFQ, and UWAM) to program, set up functions, enter data, or process information. Developed specific goals and plans to prioritize, organize, and accomplish assigned work.
Sysco
Transportation Router
8/29/2022 - 12/08/2022
Riverside, CA
Worked under the transportation manager to facilitate extreme customer service by planning, coordinating, and maintaining the routing schedule for each driver to deliver goods and products to Sysco customers. Used specialized routing software (Road-net, SalesForce, SUS, ARI-Routing Interface, AS400, Telogis, Amazon App-stream 2.0, WMS, WMS Metrics, and DS HOME software packages) to build efficient delivery routes that included travel times, service times, and dot restrictions. Prepared loading and driver sheets showing the route assigned and ensured that each driver was provided with an accurate and understandable listing of stops. Identified and assigned backhaul orders to the appropriate delivery driver to ensure that the backhaul was assigned to the driver who would deliver to that area. Reviewed the previous day’s routing sheets, noted any discrepancies or problems, and adjusted the sheet for this information to enhance the efficiency of the routing and delivery activity. Reviewed truck mileage information into the delivery tracking system for each truck that delivers out of state to provide accurate information for planning and evaluation activities. Information on the master loading and driver sheet listing was updated weekly for use in planning and evaluation activities. Communicated effectively with all staff. Adhered to all safety procedures and protocols.
McLane Company Inc.
Dispatch Coordinator
1/3/2022 to 08/22/2022
Riverside, CA
Responsible for driver dispatch operations in the transportation department. Understood DOT hours of service and ensured driver compliance. Completed transportation pouches that included route manifests, invoices, special customer notifications, maps, and store and tractor keys for the assigned 300 route drivers. Set up daily tractor/trailer assignments for drivers. Relayed work orders, messages, or information to or from drivers, supervisors, or field inspectors using telephones or two-way radios. Recorded and maintained files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information. Used computers and specialized routing software (Microsoft Suites, People Net Fleet Manager, Teams LTL Operations, Micro-Soft Teams, ESERV, Oracle). Created an Excel document flow sheet to provide snapshots of drivers' call-offs, vacations, and leave of absence. Communicated and provided timely reports to management and human resources on the driver’s time usage, productivity, and conduct. Communicated strongly with upper management and team members. Followed all safety procedures and protocols.
State of California Department of Corrections
Material and Stores Supervisor I
3/2015 to 4/2021
Multiple State Facilities
Supervised the receipt, storage, issuance, and shipping of a volume of varied supplies requiring moderately complex storage practices in a redistribution and a point-of-use warehouse in a correctional facility in the Department of Corrections. Created purchase order contracts and ordered varied large quantities of materials. Collaborated with suppliers, negotiated contracts, and maintained strong relationships to support the State of California. Maintained supplier and related contracts database, including but not limited to identifying contract terms, TIN matching, contact, and banking information updates, and reporting. Classified procurement spending and prepared reports related to spending, focusing on opportunities for continuous improvement, cost efficiency, and value creation. Provided timely and excellent customer service in answering any supplier or internal inquiries. Responsible for inventory counts, controlled records, and the movement of the procured merchandise in the warehouse. Supervised, trained, and instructed inmates in their work and submit periodic written appraisals of their conduct and productivity. Prevented escapes and injury by inmates to themselves or others or property. Maintained security of working areas and work materials. Adhered to all safety procedures and protocols. Other duties performed were deemed necessary for essential institutional operations.
EDUCATION
University of La Verne
La Verne, CA
Bachelor of Science – Behavioral Science/Criminology
8/2010 to 6/2013
San Bernardino Valley College
San Bernardino, CA
Associate of Science - Business Administration
8/1998 to 5/2000
John C. Fremont High School
Los Angeles, CA
General Education – High School Diploma
9/1982-5/1986
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