Customer Service Data Analyst
Resume:
Allison Fox
Indianapolis, IN *****
**************@*****.***
Customer-focused and proactive customer service representative with 4+ years of experience in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Able to maintain composure under pressure and provide personalized customer service. Seeking a customer service representative position in a customer-centric organization where I can utilize my skills and contribute to customer success.
Work Experience
Data Analyst
Motor Carrier Services-Indianapolis, IN
March 2023 to Present
As a data analyst for motor carrier in customer service, analysts work on opening/closing IRP accounts, investigate/process transactions, and answer questions all in person, on the phone, and email. Analysts review multitudes of documents like contracts, leases, and taxes to fulfill requirements of the IRP plan to plate customers transporting services in all 50 states. As a team member, it's important to have knowledge of the many other departments such as IFTA, DOT, and Titles. Boxer/Packer
Amazon Warehouse-Plainfield, IN
July 2022 to December 2022
As a packer for Amazon, rule number 1 is safety. Employees had to follow many saftey protocols and guidelines to ensure a safe working environment. Packers must maintain a high level of accuracy and attention to detail while packaging items. Packers Inspect packaged items for quality control purposes, identifying any defects or issues while actively communicating/collaborating with team members to meet production goals and deadlines.
Team Lead
Meijer-Plainfield, IN
December 2021 to June 2022
Some responsibilities as a team lead for Meijer entails delegating cashier's to their stations, provide guidance and support to ensure efficient operations, and handle returns/exchanges with customers. De- escalating situations with upset customers was not uncommon, but returning the environment back to it's original, welcoming state was. It's a reward making sure customers are satisfied with their visit. Walmart Stocker
Walmart-Avon, IN
April 2021 to December 2021
Stocking Walmart merchandise can rang anywhere from unloaded incoming shipments, organized merchandise in a timely manner, and helping/guiding customers with questions. While moving merchandise, it's important to keep count of how much of one item was needed. This insured the best accuracy of how many items there was in stock, and count of back stock. McDonalds Crew Member
McDonald's-Plainfield, IN
September 2019 to May 2021
As a crew member for McDonald's, it was my responsibility to provide exceptional customer service by greeting customers, taking orders, and distributing correct orders. My favorite thing about working here was the fast pace environment that kept you on your toes. I strived for accuracy with each order as well as enthusiasm to leave a smile on the customers faces. Education
High school diploma
Plainfield High School - Plainfield, IN
August 2016 to May 2020
Skills
• Retail Sales
• Cash Handling
• Organizational Skills
• Team Management
• Microsoft Office
• Shift Management
• Time Management
• Quality Assurance
• Data Warehouse
Awards
Ideal Team Player for February 2024 DOR
February 2024
Thinking about the WE not ME
Certifications and Licenses
Driver's License
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