Customer Service Quality Control
Resume:
Anayely M. Baker
Inventory / distribution / quality assurance
Union City, CA 94587
************@*****.***
Hardworking and detail-oriented professional with 15 years of experience in order fulfillment, inventory management, quality control, and more. Proficient in Metrc(Cannabis tracking system), ERP systems, and Microsoft Office. Proven track record in ensuring accurate labeling, product identification, and compliance with safety standards. Skilled in team management and process improvement. Possess a strong understanding of manufacturing and assembly processes. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Delivery Driver
Shipt-Union City, CA
October 2024 to Present
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Cultivated positive relationships with regular customers through friendly interactions Uber Eats Driver
UberEATS-Union City, CA
February 2024 to Present
• Fulfillment of customer orders
• Verification of customer information and order details
• Assurance of complete and accurate order fulfillment
• Delivery of orders to customers
• Shopping of goods on behalf of customers
• Recommendation of alternatives for unavailable products.
• Delivered packages and goods to customers in a timely and efficient manner
• Ensured the safe handling and transportation of fragile or perishable items
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Achieved a customer satisfaction rating of 97% based on feedback surveys Inventory movement specialist
Kiva Confections-Alameda, CA
February 2024 to May 2024
• Track and Document Changes in Inventory
• Perform Cycle Counts, or check different sections of inventory on a daily basis
• Reconcile Discrepancies
• Use our ERP system to communicate inventory information with other business units (Sku’s)
• Ensure Proper Labeling
• Ensure Compliance with Safety Standards
• Inspect Returned Merchandise
• Dispose of obsolete inventory as directed
• Maintained accurate inventory records through regular cycle counts and audits
• Utilized warehouse management system (WMS) to track inventory levels and optimize storage space utilization
Distribution Technician
710 Labs-Oakland, CA
January 2023 to January 2024
• Managed order fulfillment operations.
• Coordinated packaging and shipping processes.
• Conducted data entry and maintained records.
• Ensured accurate labeling and product identification.
• Performed inventory cycle counts and audits.
• Reconciled inventory at the end of each month.
• Prepared shipping manifests.
• Reported daily usage in Metrc system.
• Oversaw wholesale order distribution.
• Maintained order accuracy and quality control.
• Communicated and resolved inventory discrepancies.
• Adhered to a 24-hour processing timeline.
• Ensured proper labeling, packaging, and sealing of orders to prevent damage during transportation
• Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process
• Trained new employees on order picking procedures, safety guidelines, and operating equipment safely Quality Lead
Carousel bay-Oakland, CA
February 2018 to March 2023
• Organized testing events with laboratories
• Update Metrc system daily
• Ensured batch records adhered to Good Documentation Practices (GDP)
• Compiled annual reports.
• Oversaw the destruction of non-compliant products according to regulations.
• Conducted monthly safety training.
• Responsible for closing all batch schedules in the system.
• Check for accuracy of documents by scanning for errors of resource numbers, lot numbers and quantity. Notify appropriate personnel of any discrepancies.
• Responsible for timely scanning of Quality Control documentation including raw materials and batch records.
• Act as the main responsible person for data entry of product formula changes in the system.
• Conducted regular audits of manufacturing processes to identify areas for improvement and implement corrective actions
• Implemented statistical process control methods to monitor production performance and identify trends or deviations
• Analyzed data from quality inspections to identify root causes of defects and develop strategies for prevention
• Established key performance indicators (KPIs) for the quality department, tracking metrics such as defect rates, scrap rates, and rework costs
• Implemented a continuous improvement culture within the organization, leading regular meetings to discuss opportunities for process optimization
• Developed standard operating procedures (SOPs) for critical processes that improved efficiency while maintaining high-quality standards
• Provided guidance on regulatory requirements related to product safety standards
• Developed and maintained relationships with external regulatory agencies to stay updated on industry standards and regulations
Education
High school
John F Kennedy High School - Richmond, CA
August 2000 to May 2003
Skills
• Excel (3 years)
• Money Handling (7 years)
• Customer Service (8 years)
• Quality Control (6 years)
• Scheduling (2 years)
• Supervisor (8 years)
• Multi-Line Phone System (2 years)
• Data Entry (5 years)
• Shipping (3 years)
• Warehouse Associate (3 years)
• Assembly Line (6 years)
• Picker Packer (3 years)
• Inspecting (2 years)
• Assembly Worker (3 years)
• Cannabis (4 years)
• Materials Handling (5 years)
• Quality Inspection (5 years)
• Manufacturing (6 years)
• Quality Assurance (5 years)
• Microsoft Office (2 years)
• Shipping & Receiving (4 years)
• Quality Audits (4 years)
• Metrc (4 years)
• Internal Audits (4 years)
• Microsoft Excel (3 years)
• Computer literacy (7 years)
• Management (2 years)
• Auditing (4 years)
• 5S (6 years)
• Assembly (5 years)
• Manufacturing (4 years)
• Order fulfillment (2 years)
• Leadership (5 years)
• Data collection (3 years)
• Google Docs (4 years)
• Windows (5 years)
• Google Suite (5 years)
• Documentation review (3 years)
• Supervising experience (3 years)
• Profit & loss (2 years)
• POS (3 years)
• Continuous improvement (2 years)
• Forecasting
• ERP Systems
• Process Improvement
• Team Management
Languages
• Spanish - Fluent
Links
https://www.linkedin.com/in/anayely-marquez-510?
utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app Certifications and Licenses
OSHA 30
April 2022
Driver's License
Assessments
Work style: Conscientiousness — Proficient
June 2024
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Management & leadership skills: Impact & influence — Proficient December 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Proficient
May 2024
Influencing and negotiating with customers
Full results: Proficient
Food service: Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
December 2022
Responding to customer situations in a retail setting Full results: Proficient
Retail customer service — Proficient
May 2024
Responding to customer situations in a retail setting Full results: Proficient
Forklift safety — Proficient
May 2024
Best practices and safety hazards in forklift operation Full results: Proficient
Attention to detail — Proficient
July 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
May 2024
Identifying and resolving common customer issues
Full results: Proficient
Data entry: Attention to detail — Proficient
June 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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