Human Services Office Manager

JACQUELINE BONNER

Cell# 843-***-**** ***********@*****.***

Results driven achiever and effective team leader with excellent communication skills

EDUCATION

Human Services Walden University

Case Management, Group Dynamics, Substance Abuse, Crisis Intervention, Human Services,

Gerontology, and Microsoft Office.

PROFESSIONAL EXPERIENCE

Atlanta VA/Patient Advocate 2018-2023

Patient Advocate

● Liaison between patient and healthcare professional

● Correspond between the insurance and financial institution.

● Active listening skills

● Empathy

● Collect data to input in the patient's files.

● Large call volume

JW Professional/Self-Employed 2009-20017

Customer Service

● Inspector

● Data collection

● Field agent

● Office Manager

● Insurance reporting

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