Customer Service Representative

PROFESSIONAL PROFILE

Versatile, results-oriented, real estate professional with extensive experience in corporate real estate, including industrial, multi-level sales, and retail property asset and portfolio management. Demonstrated customer service excellence, business acumen, and strategic planning ability. Possess a collaborative approach to leadership with the aptitude to foster a team-oriented environment while imparting knowledge to others on how to increase productivity. Utilize diverse property sales tactics, including qualification, persuasion, strategy, proposal, and closing.

CORE COMPETENCIES

Possess excellent organization and management skills.

Goal oriented and ability to handle multiple tasks.

Proficient in MS Word, Excel, PowerPoint

Possess extensive administrative skills.

Ability to resolve complex departmental problems.

Ability to maintain a good relationship with colleagues

Exceptional communication skills

PERSONAL SKILLS

Excellent Customer Service

Efficient and Productive

Dependable and able to maintain confidentiality

Skilled in prioritizing tasks and managing time

Able to work independently with minimal supervision

Ability to interact effectively with colleagues and customers

Quick problem solver with the ability to meet deadlines within a limited time period

Diplomatic, positive attitude and ability to perform tasks under pressure

PROFESSIONAL EXPERIENCE

Real Estate Broker Apr 2015 - Present

Grappling Home Realty Inc, Toronto, Canada

Roles & Responsibilities:

Created and implemented a marketing strategy to increase brand recognition and sales.

Established a customer needs assessment initiative through informal interviews.

Coached and mentored real estate professionals on strategies to gain trust and loyalty with customers.

Prepared negotiated and drafted contracts for clients and maintained confidentiality to suit the best interest of the client.

Real Estate Broker May 2014 – Apr 2015

iPro Realty Ltd, Brokerage, Brampton, ON

Roles & Responsibilities:

Developed close relationships with area realtors, boosting referral network and promotion of neighborhoods and builders

Provide clients with vast marketing and real estate expertise - from recommending repairs or cosmetic work to maximize prospect interest and sales price along with an appropriate exposure campaign

Oversee details of staging open houses, including set-up and interaction with other sales agents, and prescreening prospective buyers

Preparation of legal documents including listing and sale agreements, purchase contracts, property disclosures and successful negotiation of contract terms and inspection issues.

Real Estate Broker Oct 2009 - May 2014

Right At Home Realty, Inc, Toronto, Canada

Roles & Responsibilities:

Consistent market research with correlating market analysis reports and regular updates to current and prospective clients.

Preparing and processing the documentation, and accurately following detail instructions conveyed both orally and in writing for negotiation of sales agreements.

Organized and oversaw the details until all conditions were met.

Worked independently and made appropriate decisions concerning the tasks at hand

Experience in dealing with multi-cultural and diverse settings, coordinated house inspection and appraisal.

Real Estate Broker & Sales Representative 2004 - 2009

Re/Max, Toronto, Canada

Roles & Responsibilities:

Managed existing properties to ensure maximum return and profitability; oversaw compliance with the term of leases including timely payments

Analyzed the real estate market to identify investment opportunities; recommended acquisition and disposition of real estate properties ensuring adherence to the company's plan

Liaison between buyers and sellers and lenders, inspectors, appraisers, closers, builders, contractors, cleaners, and others. Performed customer service

Developed client base, through continual cold calling, prospecting and networking efforts, and accurately recording prospect information

Senior Account Executive Aug 2002 – Oct 2004

Primus Telecommunications Canada Inc, Toronto, Canada

Roles & Responsibilities:

Build Telecom & Data Solutions For Small, Medium & Large Clients

Negotiated regional contracts and performed comprehensive reviews and evaluations

Developed telecommunications standards, policies, and procedures for maintenance

Managed designed and planed installation of voice and data systems

Built credibility, established rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.

Account Executive, Client Representative & Project Manager 1994 - 2002

Bell Canada, Toronto, Canada

Roles & Responsibilities:

Facilitated committee meetings while analyzing corporate Employee Giving campaigns to create effective strategies that incorporate employee, customer, and charitable organization's needs resulting in more efficient promotional activity.

Consulted with charities in order to, leverage synergies between Bell’s initiatives with that of the charities involved to optimize donations.

Facilitated meetings comprised of up to 40 people including partner companies, vendors and

Customer in order to craft efficient processes and creative strategies aimed at cost reduction and less time to market.

Reported to the Regional Director of Client Relations. Managed a territory comprised of Fortune customers valued at over $20M in annual revenues.

EDUCATIONAL BACKGROUND

Ryerson University, Toronto

Certificate in Telecommunications Management 2002 - Present

Certificate in project Management 1998 to present

Bachelor of Arts - Communications

York University Toronto 1994

REFERENCES

Available on request.

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