Human Resources Program Manager

NATALIE CANDICE COOPER

**** *. ***** ******* *** #1015 915-***-****

Grand Prairie, Texas 75050 **************@***.***

SUMMARY OF QUALIFICATIONS

Dedicated professional with over 20 years of successful experience directing childcare facilities and staff. Strong interpersonal communication and leadership skills. Ability to prioritize and make decisions according to all organizational needs. Effectively implement programs to achieve minimum standards and goals. A proven track record overseeing staff and performing all necessary functions for the program. Manage adversity and diversity with exceptional results. Excellent communication and interpersonal skills in English and Spanish. CORE COMPETENCIES:

Operations Management

Human Resources

Early Education/ Development

Client / Public Relations

Program / Project Management

Budget Planning / Marketing

Instructor / Trainer

Business Administration

Proficient in Microsoft Office Suite and Industry Specific Software CPR / First Aid Certified

PROFESSIONAL EXPERIENCE

SER NATIONAL 2021 – Present

PROGRAM MANAGER Irving, Texas

• Develop and maintain a statewide monitoring and evaluation system of all offices to ensure program performance measures and outcomes are met and goals achieved. Conduct onsite visits to area offices to provide technical assistance and develop outreach and recruitment activities to support gran plan program goals and objectives.

• Supervise Program Coordinators. Conduct training, development, and timely review of program employees. Develop outreach and recruitment plans for each location, maintain logs with training, training providers, small business representatives/owners, presenters, and contact information of many others.

• Prepare and draft quarterly narrative reports. Implement strategies to attain performance measures, outcomes, and program goals as outlined in the annual grant plan. Conduct independent assessments to identify barriers and needs. Advise on available community training resources and assist in determining realistic job training goals in alignment with local labor market and employment trends.

• Collaborate with employers, training providers, and local chambers to ensure that a variety of options are available, and participants make progress and attend activities regularly. Maintain a database of contacts, information, and services for the program.

THE PROVIDENCIA GROUP 2021

ONSITE RESOURCE COORDINATOR Dallas, Texas

• Cultivated and maintained relationships across local communities. Connected Caseworkers to available resources and opportunities around housing, education, employment, financial capability, health/mental health, legal, and safety to help their clients of diverse backgrounds.

• Assisted with training, technical assistance, program consultation, monitoring of policy compliance, and conducting program audits. Developed, allocated, coordinated, and controlled all community resources available for the case management system

• Developed and maintained existing relationships with a variety of community resource professionals, organizations, and provider groups across the US

• Assisted with reviewing related reports and documentation and provided feedback to staff and the Community Resource Manager.

NATALIE CANDICE COOPER PAGE 2

PROFESSIONAL EXPERIENCE

GIRL SCOUTS OF DESERT SOUTHWEST 2017 – 2021

PROGRAM COORDINATOR (2017-2018) El Paso, Texas

• Served as an active participant in the development and implementation of the annual operating budget for the program department and Plan of Achievement objectives for girl programming.

• Created, tracked, and maintained program resources that are used at a local level; acted as a resource for service units and troops, interpreted GSUSA standards, created council-specific resources, encouraged participation, and maintained records.

• Recruited, appointed, supervised, and recognized community partners and program volunteers to provide day and overnight events and resources for GSDSW membership. Provided exemplary customer service to internal/external customers; kept abreast of GSUSA initiatives trends and issues affecting girls.

• Embraced and enhanced a culture of values, and diversity, and that reflects the GSDSW’s commitment to inclusion; work cooperatively with other departments to support council efforts.

• Supported and promoted all aspects of Girl Scouting by serving as a spokesperson for the Movement and a voice on girl issues.

MEMBERSHIP RECRUITER SPECIALIST (2018-2021)

• Assisted in achieving goals for girl and adult membership through developing and implementing membership strategies; worked with cross-functional team to determine or develop innovative techniques to ensure the effective delivery of recruitment strategies.

• Implemented membership recruiting marketing strategies through the cultivation and organization of communities to generate increased girl and volunteer leaders.

• Prepared action plans and schedules to identify specific targets and to project the number of contracts to be made to meet membership goals; managed a variety of status reports, including activity, follow-up, and adherence to goals.

• Sought opportunities and kept in contact with community organizations, corporations, schools educators, etc. to increase awareness of and participation in Girl Scouting.

• Cultivated relationships with appropriate community leaders, organizations, and businesses to support recruitment efforts within the targeting area, positively impacting membership growth.

• Followed up on new leads and referrals resulting from field activity in a timely fashion; worked interdepartmentally to ensure Council goals were met.

• Worked with cross-functional team to determine or develop innovative techniques to ensure the effective delivery of recruitment strategies.

• Promoted and assisted with activities, public relations, and fund development endeavors; ensured Girl Scouting was open to all girls and adults by delivering the Girl Scouts message of diversity to members. FUTURE SCHOLARS LEARNING CENTER 2016 – 2017

DIRECTOR OF CHILD CARE CENTER El Paso, Texas

• Directed and managed all aspects of the facility including scheduling and human resources. Ensured compliance with all company policies, procedures, and state regulations.

• Interviewed, hired, trained, and supervised numerous employees; accountable for forecasting, budgeting, accounts receivable/payable, marketing, and required reporting. Perform audits and facility inspections.

• Provided professional development opportunities for support staff; developed educational programs and set educational standards; handled and resolved issues.

• Managed and performed all aspects of provision for students; including enrollment of new students, supervision, and transportation. Designated tasks for employees and educated on the requirements for each task.

• Achievements: Prepared Texas School Ready program and fulfilled responsibilities to the program. Solely managed all aspects of the program to ensure proper procedures were followed. NATALIE CANDICE COOPER PAGE 3

PROFESSIONAL EXPERIENCE

PLAYSKOOL LEARNING CENTER 1999 – 2015

DIRECTOR OF CHILD CARE CENTER El Paso, Texas

• Directed and managed all aspects of the program facility including scheduling and human resources. Ensure compliance with all company policies, procedures, and state regulations.

• Interviewed, hired, trained, and supervised employees; accountable for forecasting, budgeting, accounts receivable/payable, marketing, and required reporting. Performed audits and facility inspections. Followed all aspects of company standards and guidelines.

• Provided professional development opportunities for support staff; developed educational programs and set educational standards; handled and resolved issues.

• Supervised staff and organized all aspects of the facility including scheduling. Assigned any compliance training or corrective actions to keep proper regulations among staff.

• Achievements: Created Licensing for the Administration of Minimum Standards for the facility. Achieved 4- star daycare status for the facility by effectively implementing quality guidelines. EDUCATION

Master of Business Administration / Concentration in Human Resources Management PARK UNIVERSITY, El Paso, Texas

In progress – 27 credit hours completed

Bachelor of Social Psychology/ Human Development

PARK UNIVERSITY, Fort Bliss, Texas

GPA: 3.70 /4.00 Cum Laude

Early Child Development

EL PASO COMMUNITY COLLEGE, El Paso, Texas

Clerk/Receptionist Course

INTERNATIONAL BUSINESS COLLEGE, El Paso, Texas

ACCOMPLISHMENTS

Child Development Associate Credential

Dean’s List at Park University

Honor Society at International Business College

Student Council at International Business College

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