Front Desk Agent

Yuliia Krasovska

Grandview, MO *****

**********@*****.***

+1-913-***-****

Work Experience

Hotel Front Desk Agent

Oscar Hotel-Тернопіль, Тернопільська область

January 2021 to May 2024

• Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression

• Managed guest reservations, including modifications, cancellations, and room assignments

• Provided accurate information about hotel facilities, services, and local attractions to enhance guest experience

• Handled cash transactions for room charges, deposits, and incidentals with attention to detail and accuracy

• Resolved guest complaints or concerns promptly and effectively to ensure guest satisfaction

• Maintained an organized front desk area by managing paperwork, filing systems, and office supplies inventory

• Collaborated with housekeeping staff to prioritize room cleaning based on guest requests and check- in/check-out schedules

• Assisted guests with luggage storage, transportation arrangements, restaurant recommendations/ reservations as needed

• Responded to telephone calls promptly using proper phone etiquette while providing assistance or transferring calls accordingly

Hotel Housekeeper

Oscar Hotel-Тернопіль, Тернопільська область

January 2016 to January 2021

• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests

• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness

• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results

• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction

• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively

• Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment

• Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies

• Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms

• Received recognition from management for consistently achieving high scores on cleanliness inspections conducted by supervisors

Education

Junior High School Education

Ternopil High School 5 - Тернопіль, Тернопільська область Present

High School

Ternopil High School - Тернопіль, Тернопільська область September 1987 to June 1998

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