Customer Service Clinical Laboratory
Resume:
Karen L. Vinci
*******@*****.***
SUMMARY OF QUALIFICATIONS
A combination of Education, specialized/technical training, and direct application has resulted in excellent qualifications in SALES/MARKETING, CUSTOMER SERVICE AND EDUCATION. Excellent communications skills. Interacts easily with all levels of individuals from diverse backgrounds and disciplines. Proficient at sales administration, coordination and support. Aware of the need for quality customer service with the ability to meet & exceed customer expectations.
HISTORY OF ACHIEVEMENT AND INTEGRITY
Key Strengths Include:
* Highly self-motivated with excellent leadership and time-management skills, able to work independently or as part of a cooperative team effort. *Outstanding sales closing ability.
*Consistently meet and/or exceed all established quotas and goals. *Extensive experience in establishing, expanding and maintaining customer base. *Acutely aware of the need for quality services, quality control, and expediting orders/request. *Personal commitment to continuous growth and willingness to learn specialized company needs. PEOFESSIONAL EXPERIENCE
TERRITORY SALES MANGER - NKMax America, Inc 2018 to present A biotechnology start-up (CLIA Certified Clinical Laboratory) focused on Immune System health and therapeutics. Responsible for the sales of three distinct product lines: NKVue diagnostic assay, NK Everyday Immune Supplement and COVID-19 laboratory testing.
*Built the territory from ground up, increasing sales year over year, while building awareness in the market for the brand new company and their products. *Increased sales 90% over past year, despite COVID restrictions for in-person sales. *Top performer and ranked #1 sales manager for both revenue and new accounts. *Prepared and delivered effective sales presentation to Physicians and medical staff promoting the benefits of the products to their patients. *Organized outreach efforts to multiple clinics and closed several large accounts. *Managed and attended national and local trade-show activities gaining multiple clients from networking efforts. *Mentored junior sales staff and directed their training and forecasted growth. *Actively engaged in product development providing key input for the reformulation project. PHYSICIAN SALES/MARKETING - Bio-Data Medical Laboratory 2010 - 2018
For this clinical laboratory responsibilities entailed establishment/maintenance of territory with annual sales of over $300,000. Successfully increased major accounts from inactive status to 100% growth and expanded physicians customer base, large clinics, hospital reference work and small laboratories reference work. Exceeded sales forecast by 120%. PHYSICIANS SALES - Quest Diagnostics Laboratory - Orange, CA. 2004 to 2010
Company provided FNA (fine needle aspiration) for Cancer detection. Increased profit margins by 100%, achieving sales goal objective. Established new client relationships and referral networks, consistently increasing the traffic flow for 3 clinics. Educated health care professional at medical conferences to promote and increase awareness of FNA procedures offered by the corporate clinics. Marketed, negotiated and generated contracts with physicians, IPA’s,. medical groups and PPO networks. PHYSICIANS SALES - CENTRAL REFERENCE LABORATORY/UNILAB 1995 to 2004
Blood testing, clinical laboratory services. Directly involved in the analysis of potential target market for physicians and hospitals reference work. Researched potential markets, developed and maintained commercial territory for $600,000+ annual EDUCATIONAL BACKGROUND - CERTIFICATIONS
*BS Business Administration, University of Bridgeport - Bridgeport, CT.
*Licensed & Certified Naturopathic Practitioner.
International Naturopathic School of Medicine, Santa Barbara, CA.
*Nutritionist-Diet & Exercise/Stress Management - UCI, Irvine
*Certified Personal trainer - Orange Coast College, Costa Mesa, CA.
*Motivational Seminars: Dale Carnegie Sales & Life Coach Leadership Training .
*Proficient in Microsoft Office Suite, Salesforce. PROFESSIONAL AFFILIATIONS
American Cancer Society
American Red Cross, Volunteer, CPR Certified
ACAM - American College for Advancement in Medicine A4M - American Academy of Anti-Aging
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