Customer Service Representative
Resume:
SHANETTA BARRETT-
Customer Service Representative
Raleigh, NC. Phone: 919-***-****, ****************@*****.***
Professional Summary:
I have a proven record of providing excellent customer service which is both professional and engaging. I listen well and make sure customers know they are both heard and understood and provide whatever information or service necessary to ensure satisfaction. I am a continuous learner, adapting and thriving while growing positive rapport with clients, customers and teammates alike. Capabilities include:
Highly internally motivated working independently and as a member of the team
Over 5 years experience in retail and customer service
MSOffice proficient
Excellent communication and problem resolution experience
Reliable and adaptable
Employment Experience:
Food delivery expert Doordash, November 2022-Present
Customer Service/Fitting Room Associate, Ross Dress for Less, Cary, NC. 2014 - Present
Customer Service:
Provide excellent customer service - engaged customers and assisted in a professional friendly manner ensuring a pleasant experience
Operated point of sales equipment, and opened and closed the store as requested
Established and maintained collaborative working relationships – meeting team goals
Answer telephone inquiries – identifying needs and providing requested information
Efficiently input customer data into system and confirm information
Advised customers about product benefits
Sales:
Supported new product launches and consistently exceeded company sales goals
Assisted with sales, processed transactions in and efficient friendly manner
Stocked inventory and assisted in tracking and ordering merchandise as needed
Contributed to growing same store sales
Office Assistant, My Goal My Mission, Garner, NC. 2013-2013
Efficiently processed information to ensure office ran smoothly
Proactively identified office needs and ensured they were met
Education:
High School Diploma, Junius H Rose High School
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