Data Analyst Technical Support

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E: ***************@*****.*** +639********* A: San Jose Del Monte, Bulacan Philippines

PROFESSIONAL SUMMARY

Highly motivated and detail-oriented who recently changed path with data, equipped with a strong foundation in data analysis seeking a new job position. Possesses knowledge in Excel, SQL, R, Python and Tableau. Eager to leverage analytical skills and learnt from experienced professionals to contribute to data-driven decision -making.

WORK HISTORY

Concentrix - Technical Support Agent

Quezon City, Philippines

08/2022 - 11/2022

• Assisted customers in identifying issues and explained solutions to restore service and functionality.

• Analyzed issues to identify troubleshooting methods needed for quick remediation.

• Explained technical information in clear terms to promote better understanding for non-technical users.

• Walked individuals through basic troubleshooting tasks. Etihad Airways - Duty Operation Supervisor

Abu Dhabi, UAE

01/2008 - 07/2014

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize

workflows.

• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

• Monitored workflow to improve employee time

management and increase productivity.

#HRJ#b5d2bf2c-2148-4735-9d8e-f2e261437eb0#

TECHNICAL SKILLS

-SQL: Proficiency in SQL for data querying and manipulation

-Data Analysis Tools: Excel, Python (Pandas, Numpy), R

-Data Visualization: Tableau, ggplot, Matplotlib, Seaborn

-EDA (Exploratory Data Analysis)

SOFT SKILLS

-Problem-solving: break down complex problems into smaller, manageable parts.

-Critical Thinking: analyze data and draw meaningful insights.

-Collaboration: work effectively with teams.

EDUCATION

Google Advanced Data Analytics Professional - Ongoing Google AI Essentials - Ongoing

Certificate

Google Data Analytics Professional 12/23

Adamson University - (Undergraduate)

Bachelor of Laws Bachelor of Laws 09/2006

Adamson University

Bachelor of Arts in Political Science 04/2006

CLARK VILLAMAYOR

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