Sales Representative Call Center
Resume:
SHARONDA BLACK
Call Center Sales Representative
Greenville, South Carolina, United States
********.*******@*****.***
SUMMARY
Expertise in resolving complex network issues and critical thinking. Track record in addressing customer support issues quickly and consistently exceeding performance standards. History of being level-headed and calm in stressful situations with well-developed people skills. WORK EXPERIENCE
March 2024-August 2024
Call Center Sales Representative
Spectrum
Simpsonville, South Carolina, United States
I established and grew relationships with our residential customers and present them with the benefits of Spectrum's TV, Internet, Voice and Mobile products. We want our customers to get the best value for their investment in us. JOB SUMMARY
*Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers and solicit existing customers by selling them additional products and services.
*MAJOR DUTIES AND RESPONSIBILITIES
*Actively and consistently establish and grow relationships with our residential customers and present them with the benefits of Spectrum's TV, Internet, Voice and Mobile products. We want our customers to get the best value for their investment in us.
*Dial in on what our customers really need and connect yourself to an impressive future.
*Competitive
*Organized
*Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions. Identify and maximize upselling and cross selling sales opportunities. September 2014-August 2023
Senior Tech Support Expert
Verizon Wireless
Greenville, South Carolina, United States
Took the lead at the front line of our company.
*Answered inbound calls from customers with billing issues, technical issues, or general questions regarding service and offer customized solutions and provide service for millions of customers-one at a time.
*Handled customer service calls ranging from billing and payments to plan changes and upgrades.
*Offer solutions and resolve issues with their devices iPhone, Android, tablet, etc.
*Delivered personalized recommendations of Verizon products and services. October 2011-September 2014
Quality Assurance Analyst
Concentrix
Greenville, South Carolina, United States
Greenville, South Carolina 10/2011-09/2014
Mercedes Benz Mbrace and Volkswagen Inbound Customer Service Rep. Handle inbound contacts of an informational and emergency nature for Mercedes Benz & Volkswagen English-speaking customers.
*Provided additional services that included general inquiry support, service delivery support, and ad hoc requests.
*Provided information on all company's products and services.
*Processed trouble tickets and used multiple tools and procedures to address the client's needs. Other Relevant Experience
Quality Assurance Analyst
EDUCATION
-Current
Bachelor of Business Administration
Strayer University
Greenville, South Carolina, United States
Bachelor of Business Administration/Minor in Management Strayer University, Greenville, South Carolina
• Business Administration
2005-2007
AS in Business Management
Greenville Technical College
Greenville, South Carolina, United States
AS in Business Management
Greenville Technical College Greenville, South Carolina
• Business Management
1990-1992
AS
Columbia Junior College
Columbia, South Carolina, United States
AS in Computer Office Technology
Columbia Junior College Columbia, South Carolina
• Computer Office Technology
SKILLS
Sales Call Centers Cross-Selling Customer Satisfaction Metrics Sales Prospecting Up-Selling Billing Customer Support/Service Technical Support Quality Assurance Service Delivery Business Administration Mobile Devices Identify Issues Wireless Communications Telesales Revenue Growth Customer Relations Voice Products Internet TV Training Program Organizational Skills Telephone Skills Exceeded Sales Goal Android Problem Solving Skills Apple iPhone Analysis Skills English Language Trouble Tickets Local Area Network (LAN) LANGUAGES
English - Fluent
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