Customer Service Experience

AKADIRI MICHAEL OLAJIDE

**********@*****.*** Surrey, BC 236-***-****

PROFILE

Dedicated and result-oriented Customer Experience Associate with 5 years of experience in marketing, sales, and customer service. Proven track record of delivering top-notch customer services, building quality relationships, and promoting products. PROFESSIONAL SKILLS

- Excellent communication and interpersonal skills.

- Proficient in Microsoft Office.

- Ability to operate modern devices and mechanisms.

- Flexible and open to change.

- Problem-solving and time management skills.

- Deep understanding of products.

- Friendly and optimistic attitude.

- Patience and good listening skills.

WORK EXPERIENCE

Oder selection Sobeys, Canada 2024

- Receiving and reviewing pick tickets or orders.

- Locating and retrieving products from storage shelves, bins, or racks.

- Scan or confirm picked items.

- Verifying product codes, quantities, and descriptions.

- Reporting inventory discrepancies or errors.

Sales and Customer Representative/Marketing NPG, Nigeria Oct 2020 - Aug 2024

- Developed and maintained strong relationships with customers.

- Identified potential customers and presented product features and benefits.

- Managed customer feedback, orders, and complaints.

- Achieved sales targets and ensured timely delivery of goods.

- Assist in visual display, cleaning and arrangements of products Customer Representative/ Merchandising Octoberten Communication Ltd, Nigeria March 2019 - Oct 2020

- Established positive relationships with customers.

- Communicated product values, handled customer complaints, and received feedback.

- Maintained strong relationships with coworkers and customers.

-Creating visually appealing displays

-Planning of store layouts, and implement merchandising strategies. EDUCATION

-B.Tech Logistics and Transport Management Ladoke Akintola University of Technology, Ogbomoso, Nigeria Dec 2016

CERTIFICATION

- Occupational and Environmental Safety and Health HSE Level 1 World Safety Organization Oct 2018

- Occupational and Environmental Safety and Health HSE Level 2 World Safety Organization Oct 2018

- Occupational and Environmental Safety and Health HSE Level 3 World Safety Organization Oct 2018

- WHMIS Workplace Hazardous Materials Information System Oct 2024

- Naxolene Oct 2024

- First Aid / CPR, Oct 2024

PERSONAL QUALITIES

- Natural communicator with excellent interpersonal skills.

- Strong problem-solver with a proactive approach.

- Team player with a positive attitude.

- Adaptable and eager to learn and grow.

REFERENCE

Will be available on request.

Contact this candidate