Service Representative Customer
Resume:
Alicia Cortes
Operations Supervisor
*************@*****.***
Objective: My objective is to obtain a position within a major company that can gain from my interpersonal skill and also my ability to approach every situation with enthusiasm.
Work Experience:
Operations Manager
Qualfon-myFICO Fort Worth,TX
August 2022-January 31,2023
Campaign closed January 31, 2023
Supervisor: Michelle Thornburg
Phone: 817-***-****
Position: Operations Manager to a group of 15 for dfw and 20+ in San Antonio office
Quality Analyst
Dialog-Direct/Qualfon-myFICOFort Worth,TX
August 2016-August 2022
Promoted to Operations Supervisor
Supervisor: Alanna Lowe
Phone: 817-***-****
Position: Monitor inbound calls for over 40-60 agents, floor walker, assist agents on calls to deescalate their calls
Customer Service Representative (CSR)/Lead agent
Dialog-Direct/Qualfon-myFICO Fort Worth,TX
March 2016-August 2016
Promoted to Quality Analyst
Supervisor: Tina Murray
Phone: No phone number available.
Position: Member service representative (Inbound calls), escalated calls
Customer Service Representative (CSR)/Lead agent/Quality Analyst
Dialog-Direct/Qualfon-Scan Health plan Fort Worth,TX
October 2012-March 2016
Campaign closed and was transferred to another campaign.
Supervisor: Jennifer Sheets-West/Akita Harmon
Phone: No phone number available.
Position: Member service representative (Inbound and Outbound calls), Outbound calls (Enrollment Verification), Quality Analyst (Outbound calls only)
Customer Service Representative (CSR)/Lead agent (Supervisor hotline)
Dialog-Direct/Qualfon-Bravo Fort Worth,TX
April 2008-March 2016
Campaign closed and was transferred to another campaign.
Supervisor: Sandra Dement
Phone: No phone number available.
Position: Member service representative (Inbound), Supervisor hotline (assisted with escalated calls)
Lockbox clerk/Treasury/Front desk receptionist
Republic Insurance Group Dallas,TX
July 2005-February 2008
Supervisor: Glenn Rodgers
Phone: No phone number available
Department closed and I relocated to Arlington.
Position: Process manual payment’s, 10 key, deposit checks to the bank, back up for all other departments (filling paperwork, scanning documents, and excel), receptionist.
Kroger Grocery Store
Dallas,TX
July 2004-July 2005
Phone: No phone number available.
Company closed due to going out of business.
Position: Cashier, grocery sacker, and front desk bilingual office assistant
Education:
Mountain View college
Basics 2006-2008
El Centro College
Basics 2004-2006
Sunset High School
High School Diploma
Graduated May 2004
2000-2004
Skills:
Customer Service Representative (CSR)
Bilingual English/Spanish
Outlook
Excel
Microsoft word
PowerPoint
10 key
Quality Assurance
Management experience
Flexibility
Receptionist
References upon request
Contact this candidate