It Technician Support
Resume:
Audric Morrison
Bryan, TX *****
****************@*****.***
Resourceful IT technician with 2+ years of experience in troubleshooting PCs and other devices, installing operating systems, and maintaining clean work areas. Proficient in software troubleshooting, operating systems, and customer support. Possess certificates in Google IT Support and Google Cybersecurity. Seeking a IT technician role.
Authorized to work in the US for any employer
Work Experience
Merchandiser
PepsiCo-Bryan, TX
July 2024 to Present
• Arranged consistent shelves, bins and racks at 2 locations by following established planograms Prepared interesting and innovative visual displays to grab customer interest and promote sales Transported merchandise to sales floor and restocked shelves, racks and bins in attractive and organized manner
Merchandised new stock to appeal to customers, grab attention and drive sales Answered customer questions regarding store merchandise, department information and pricing Used pallet jacks to move and position merchandise Maintained neat and clean work areas for professional appeal Operated cardboard balers, forklifts and trash compactors safely Organized store merchandise racks and displays to promote and maintain visually appealing environments
Full Time Merchandiser
Keurig Dr Pepper-Bryan, TX
June 2021 to Present
Arranged consistent shelves, bins and racks at 2 locations by following established planograms Prepared interesting and innovative visual displays to grab customer interest and promote sales Transported merchandise to sales floor and restocked shelves, racks and bins in attractive and organized manner
Merchandised new stock to appeal to customers, grab attention and drive sales Answered customer questions regarding store merchandise, department information and pricing Used pallet jacks to move and position merchandise Maintained neat and clean work areas for professional appeal Operated cardboard balers, forklifts and trash compactors safely Organized store merchandise racks and displays to promote and maintain visually appealing environments
IT Technician
Brazos valley computers-College Station, TX
March 2021 to July 2021
• Maintain clean work area
• Assisted owner in troubleshooting PCs and other devices
• Answered customer questions regarding troubleshooting concerns and operating costs
• Established relationships with customers to ensure quality service and trust
• Installed or reinstalled Operating systems according to company guidelines
• Rotated manufacturer products as needed
• Assuring software is up to date according through company checklist
• Organized store merchandise racks by size, style and color
• Conferred with owner to obtain information about customer needs and preferences
• Removed damaged, out-of-code hardware and discontinued software from systems according to company guidelines
• Document customers profiles for future references according to company guidelines MERCHANDISE ASSOCIATE
Kristen Distributing Company-Bryan, TX
May 2019 to April 2021
• Arranged consistent shelves, bins and racks at 2 locations by following established planograms
• Prepared interesting and innovative visual displays to grab customer interest and promote sales
• Transported merchandise to sales floor and restocked shelves, racks and bins in attractive and organized manner
• Merchandised new stock to appeal to customers, grab attention and drive sales
• Answered customer questions regarding store merchandise, department information and pricing
• Used pallet jacks to move and position merchandise
• Maintained neat and clean work areas for professional appeal
• Operated cardboard balers, forklifts and trash compactors safely
• Organized store merchandise racks and displays to promote and maintain visually appealing environments
WAREHOUSE AND ROUTE DRIVER
Accent Food Services-Bryan, TX
February 2018 to November 2018
Perform warehouse duties:
• Pick orders for drivers
• Pick orders for 20 businesses in local area
• Clean office area and maintain clean warehouse
• On occasion assist service technicians, also gaining experience in service dept Perform route driver duties:
• Delivered Product for Accent Foods Services on local routes using box trucks
• Assist clients with any questions and concerns
• Promptly delivered products to 25 assigned locations 5 times per week, resulting in 95% customer service ratings
• Increased sales 30% by determining customer needs and offering specific desirable items PACKAGE HANDLER
FedEx Ground-Bryan, TX
March 2015 to February 2018
• Coordinated daily work strategies, following oral and written instructions to properly move and ship products
• Prevented load shifting or damage by using bracing and strapping techniques
• Kept storage areas organized, clean and secure to fully protect company assets
• Assembled, sealed and loaded packages into correct trucks
• Sorted items according to its destination
• Used hand-held scanners and physical logs to accurately track item movements
• Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first
• Removed jams and unblocked conveyor system to maintain flow of goods
• Loaded, unloaded and sorted cargo as part of accurate and efficient daily shipments
• Inspected over 200 packages per shift to determine any product or package damage Education
Online course in IT technical support
Google - Remote
April 2024 to October 2024
Online course in Cybersecurity
Google - Remote
August 2023 to January 2024
Associate in Information Technology 3.36 GPA
Vista College
January 2020 to June 2021
High School Diploma
Travis B Bryan High School - Bryan, TX
Skills
• Ms office (2 years)
• Maintenance (5 years)
• Team player (8 years)
• VoIP (1 year)
• IT support (2 years)
• Customer support (5 years)
• Windows (5 years)
• Software troubleshooting (2 years)
• LAN (3 years)
• Desktop Support (2 years)
• Operating Systems (5 years)
• DNS (1 year)
• WAN (1 year)
• Google Suite (1 year)
• Computer Networking (1 year)
• Network Support (1 year)
• DHCP (1 year)
• Troubleshooting (5 years)
• PowerShell (1 year)
• TCP/IP (1 year)
• VPN (1 year)
• Software troubleshooting (2 years)
• Operating systems (2 years)
• LAN (1 year)
• Windows (4 years)
• IT support (2 years)
• Help desk (1 year)
• SQL (1 year)
• Linux (1 year)
• Disaster Recovery (1 year)
• Network Monitoring (1 year)
• Python (1 year)
• Risk management (1 year)
• Identity & access management (1 year)
• Network security (1 year)
• Active Directory (1 year)
• System Administration
• Remote connection and virtual machines (1 year)
• Software management (1 year)
• Configuration management (1 year)
Certifications and Licenses
Google Cybersecurity Certificate
August 2023 to Present
I have completed the Google Cybersecurity Certificate which consists of eight courses, developed by Google, that include hands-on, practice based assessments and are designed to prepare them for entry-level roles in cybersecurity. They are competent in beginner-level Python, Linux, SQL, Security Information and Event Management (SIEM) tools, and Intrusion Detection Systems (IDS). They know how to identify common cybersecurity risks, threats, and vulnerabilities, as well as the techniques to mitigate Driver's License
Google IT Support Certificate
February 2024 to Present
The program consists of 5 courses providing end-to-end customer support, ranging from identifying problems to troubleshooting and debugging. Learning day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service. Using systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code Additional Information
SKILLS
• Team player
• Active listener
• Friendly and outgoing
• Knowledge of It hardware and software
• Customer Service
• In process of completing CompTIA Security+
• MS Office proficiency
• Organized
• Drivers License
Contact this candidate