Customer Service Data Processing

NOM ORMIL

PRENOM STEVE

ADRESS *** RUE SAINT GEORGES SAINT CHARLES BORROMEE

TEL 514 867556 / 514-***-****

OBJECTIVE: To obtain a position in management where I can utilize my experience and education with a company that acknowledges hard work with growth and advancement from within.

TECHENICALS SKILLS

•Knowledge of: Internet Research, E-mail, Microsoft Word, WordPerfect, PC, Microsoft Office, Excel, Access, Power Point, Lotus, Windows 95,98, 2000, Data Processing.

•Developed Written / Oral Communication skills: trained employees on proper use of machinery of machinery / services.

•Maintain/ order supplies / report status of inventory on a daily basis: approve materials for shipment

• Conduct routine / functions: proper telephone / communication technique, scheduling appointments, photocopy / faxing documents, reports.

INTERPERSONAL SKILLS

•Fluent in English, French, Creole, written/ oral; understand and speak a little Spanish; people oriented.

•Absorb new ideas / learn new technique quickly; display skill / effectiveness in achieving results

•Efficiently achieve a high level of customer satisfaction; utilize professional standards

•Successfully communicate with multi cultural teams: work well with all types of personalities.

•Accomplish goals; work well under pressure; positive attitude; set and meet of personalities

•Excellent customer service / communication sales abilities assist customers with recommendations.

•Highly motivated, reliable, trustworthy / organized, detail / multi tasked, an accurate fast paced worker.

MANAGEMENT / LEADERSHIP SKILLS

•Management time effective maintain organization of work environment ; inspire others to achieve goals

•Adhere to/ implement policy procedures / guidelines, taught policies / procedures to staff personal

•Apply planning problem solving, decision making skills, resolve minor problems within department.

EXPERIENCES

2011 UNTIL NOW Advat service bussines owner

2008/2011 Manager Bel Design

04/05 King Auto Mail Sales consultant

11/03 SECURITY–SECURITY Corp. Fort Lauderdale, Fl- Road Supervisor

03/02 -11/03 SECURITY–Metro Security,USA, Margate, FL.

02/01 -03/02 WAREHOUSE–AEC Alliance Corp.Coral Store Springs, FL.

03/99 -02/01 CUSTOMER SERVICE – Double Dee Liquor Store, Orange, NJ

1999-2001 SALES –Hitch Sportswear, Orange, NJ

1996-1999 SALES –Thank God, Port-au-Prince, Haiti

EDUCATION 26 Décembre 2009 : Economie et Développement des Ressources Humaines,

Certificat I

2008-2012: School ANDC, Académie Diplomatie National et Consulaire

Etudiant finissant

2004 Graduate of City College, Fort Lauderdale, FL. with an Associate of Science

Degree in business Administration – Management.

References available upon request

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