Customer Service Human Resource

Bianca Behner

Ponca City, OK ***** • 818-***-****

******.******@*****.*** • www.linkedin.com/in/bbehner1/

Summary

I am a disciplined, self-starter and I have experience in providing excellent customer service. I have over six years’ experience working remotely, on the phone, and in-person. Naturally motivated professional with high integrity and ability to be organized.

Education

Ivy Tech Community College Indianapolis, IN Anticipated Graduation: May 2025

AAS Hospitality Administration - Culinary Arts; GPA 3.81

·Certificate in Culinarian, December 17, 2023, Magna Cum Laude, Ivy Tech Community College

·Technical Certificate in Hospitality Administration, May 21, 2024, Cum Laude, Ivy Tech Community College

·ServSafe Food Handling Certification, July 2022

·ServSafe Alcohol Certification, May 2024

·Indiana Liquor License, July 2022

·Oklahoma Liquor License, August 2024

·Visit Indy ‘Super Service’ Program Certificate, April 2024

·Related Coursework: Nutrition, Sanitation and First Aide, Human Resource Management/ManageFirst, Soups, Stocks, Sauces, Meat Fabrication, Classical Pastries, Customer Service and Basic Food Theory.

Northern Oklahoma College Tonkawa, OK Graduated Sigma Cum Laude: 2007

Associate of Arts, Criminal Justice Administration; GPA: 3.69

Clubs/Alumni

Member of American Culinary Federation, 2024

Phi Theta Kappa Alpha Upsilon Tau Chapter, 2024

Northern Thunder Native American Club, Northern Oklahoma College, 2007

National Education for Women’s Leadership Alumni, Norman OU Campus, 2007

Criminal Justice Group, 2007

Phi Theta Kappa Xi Theta Chapter 2007

Relevant Skills and Experience

·Excellent written and verbal communication skills.

·Expertise in following food safety guidelines and maintaining standards of quality; ServSafe.

·Receiving food items from approved suppliers

·Great Customer Service skills and problem solving in the kitchen (FOH & BOH), as a Member Advocate, Addiction Treatment Specialist, and as a Cashier at Meijer and Lowe’s Home Improvement Pro Department.

·Experience working with Microsoft office 360, several communications software (Salesforce, Call Tracking Metrics), dishwasher, deli-slicer, stand mixer, panini machine, pizza oven and fryer.

Work History

Osage Casino Hotel Ponca City, OK September 2024 - Present

Cashier

Lowe’s Home Improvement Noblesville, IN & Bartlesville, OK April 2024 - September, 2024

Cashier

Riverview Health Noblesville, IN August 2023 - January 2024

Mid Utility Dishwasher

Infiniti Group, LLC Indianapolis, IN March 2023 - July 2023

Treatment Specialist

Ivy Tech Community College Indianapolis, IN September 2022 - March 2023

Part Time Receiving Lab Technician, Bartender, & Dishwasher

Whole Foods Market Indianapolis, IN March 2022 - September 2022

Prep Cook & Dishwasher

Alli Addiction Services Huntington Beach, CA August 2019 - May 2021/August 2021 - March 2022

Treatment Specialist

Hoag Memorial Presbyterian Hospital Costa Mesa, CA May 2021 - August 2021

Member Advocate

Addiction Campuses Nashville, TN February 2019 - August 2019

Treatment Specialist

Meijer Manistee, MI October 2018 - December 2018

Cashier

Mr Wert, LLC Temecula, CA November 2017 - May 2018

Treatment Specialist

Life Solutions, LLC Battle Creek, MI August 2015 - October 2017

Lead Female Security Guard, Ethics Officer & Treatment Specialist

Sykes Ponca City, OK January 1998 - August 1998

Gateway & CompuServe IT Phone Technician

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