IT professional

Waleed F. Khalil

**** ********** **, *** **, Brooklyn 11226

Email: **********@*****.***

Cell: 347-***-**** OR 571-***-****

Summery

Results-oriented professional with a diverse background in banking, customer care, and education. Skilled in providing exceptional customer service, resolving complex issues, and contributing to organizational success. Seeking to leverage my expertise and interpersonal skills to contribute to any organization’s success.

PROFESSIONAL SUMMARY

●Ability to learn quickly and adapt to changing requirements

●Solid analytical and troubleshooting skills

●Excellent Customer Service and problem solving skills

●Highly-motivated, detail-oriented and organized

●Absolute team player

●Strong interpersonal skills and positive attitude

●Outstanding Time Management skills

●Strong verbal and written communication skills

PROFESSIONAL EXPERIENCE

THE INTERNATIONAL SCHOOL OF CHOUEIFAT, City of 6 October, Giza, Egypt 2010 - 2021

ICT & English Teacher

●Developing as well as aligning lesson plans with educational standards and school requirements

●Delivering lessons on various ICT topics, including word processing, spreadsheets, databases, coding and Internet safety.

●Creating and grading assignments, quizzes, tests and projects to assess student understanding and progress

●Proving constructive feedback to help students improve their skills

●Working with other teachers to integrate ICT into other subjects to enhance the overall learning experiences

●Teaching English grammar, vocabulary, writing, reading comprehension and literature

THE BANK OF NOVA SCOTIA, Toronto, Ontario, Canada 2005 - 2010

Technical Analyst / Trainer

●Trained staff members on using the new e-mailing system, enhancing operational activities.

●Diagnosed and resolved bank applications software, PC hardware, laptops, networks and printer issues.

●Managed daily operational support for over 400 bank employees, through the ticketing system.

●Carried out a large email Migration project for over 400 bank users increasing productivity by 30%.

EDUCATION

●BA Degree Computer Science, Richmond University, LONDON, UK

●Msc Degree in Systems Engineering, Rockville on-line University, USA

INTERESTS

Snorkeling and Motor-Bike riding.

References available upon request.

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