Sr. Project Manager/Scrum Master/Agile Coach

Michael John Clark

Las Vegas, Nevada *****

LinkedIn Progfile: https://www.linkedin.com/in/clarkmichaeljohn/ Email: ********@*****.*** Phone: 818-***-****

Work Auth: U.S. Citizen

PROFESSIONAL SUMMARY

I am an innovative, solutions-driven IT Management Professional with experience in many roles across multiple industries effectively managing concurrent projects. Using my varied background in both application development and infrastructure I have demonstrated professional expertise in managing resources, schedules and budgets with positive, measurable results.

TECHNICAL SKILLS & CERTIFICATIONS

Project Control and Collaboration Clarity, MS Office Suite, Jira, Rally, SharePoint, MS Teams, Slack Resource/Customer Mgmt NetSuite, Confluence, Salesforce Database MS SQL Server, MySQL, Oracle

Infrastructure Competencies NetApp, Cisco, Dell, IBM, Avaya, Check Point, Palo Alto Development Methodologies Waterfall/SDLC, SAFe Agile/Scrum Cloud Competencies AWS Cloud Hosting, Google Cloud, Azure Cloud, Python Development Tools .NET, VB, VBA, SQL, SharePoint Designer, Joomla!, WordPress Project Management Institute (PMI) Project Management Professional (PMP) Scrum Alliance Certified Scrum Master (CSM)

Multi-Cloud Computing Bootcamp Certification of Completion PROFESSIONAL EXPERIENCE (Contractor for multiple concurrent projects) MB Systems Solutions - IT Solutions Consulting Firm 3/2011 – Present (Nevada) Serving as one or more of the following roles: Senior Project Manager, SAFe Scrum Master, Agile Coach, SharePoint Developer and/or VBA Developer simultaneously as needed on the following concurrent projects. USA Boxing Jun ’23 – Present) App Dev PM/VBA Lead Developer (CO) Automated Fighter Matching Tool. Automated Marketing and Email Management Tool. Master Contacts Database design and development – Along with a team of 2 developers, 1 QA Engineer and 1 DBA using MS Office VBA (Excel, Word and Outlook) and MS SQL Server developed tools to automate Fighter matching for boxing events as well as automatic email marketing, statistics sharing and response tools to reduce time- consuming administrative tasks by 85%.

CA Dept of Health Care Services (DHCS) – App Dev Scrum Master/Agile Coach (Oct ’22 – June ‘23) Automated Recovery Management Rewrite-- Reduced overall maintenance and operations costs by 30% and increased department productivity by 50% through a complete redesign/rewrite of the DHCS CalARM Python application to AWS Cloud-based SQL Server Data Warehouse using SAFe Agile with 12 Developers, QA Engineers and System Admin team members utilizing Jira for project management and reporting. SideCar Health – App Dev Scrum Master/Agile Coach (Oct ‘21- Sep ‘22) (Florida) Visa Benefits Card Application Development/Scrum Master--Managed 3 teams of 26+ Developers, QA Engineers and Architects in a SAFe Agile environment to create a new Visa Benefits Card Python-based product and integrate it with Salesforce in a Google Cloud environment. Sun West Mortgage Company – App Dev Project Manager (Aug 21 - Feb ‘22) (New York) Email Automation--Decreased customer support response time by 75% by developing an internal email routing application to determine correct support personnel for incoming emails using UIPath Orchestrator/RPA integrating with Salesforce to enhance the Customer Support experience. Document Management POC/Scrum Master-- Managed a team of 4 Developers utilizing Ephesoft Transact Enterprise Document Management System to scan, recognize and extract specific data from 10 simple to complex documents and store for later use.

Segra – Infrastructure Project Manager/Scrum Master (Sep ’22 – Mar ‘23) (North Carolina) Application and Data Warehouse Migration-- Decreased costs by 50% by migrating data and applications to AWS Cloud and migrating Sales and Marketing data to Salesforce utilizing Rally for managing and reporting. Redwood Credit Union – App Dev Project Manager (Jun ’21 – Jan ‘22) (California) Transition Application from Waterfall to Agile Methodology-- Increased department productivity by 100% by training and mentoring Development and Analyst personal in all Agile ceremonies. Office Automation-- Reduced operational costs by 75% by automating manual processes using UI Path RPA. Member Services Website Upgrade-- Increase customer satisfaction by 50% by developing a new Member Services website in conjunction with Salesforce utilizing Rally for managing and reporting. Credit One Bank - Business Analyst/SharePoint Developer (Mar ’20 – Mar ‘21) (Nevada) Data Governance-- Increase Data Security and compliance by 60% through the development of a new internal Data Warehouse and Governance strategy with full browser-based reporting capabilities. SharePoint Site Development--Increase Data Governance visibility and collaboration by 100% by implementing a SharePoint based site to share productivity and progress to selected C-level and mid-level Managers. Caesar’s Entertainment – Infrastructure Project Manager (Feb ’19 – Nov ‘20) (Nevada) Everi Resort Advantage Application Implementation--Increased collaboration and compliance by 20% by implementing the Everi Resort Advantage Floor Monitoring application in two new Caesar’s Indiana properties. Everbridge/Emergency Notification Application Implementation--Increase employee and customer safety but orders of magnitude by implementing this application. Broadsoft/Jazzware Call Accounting Application Implementation--Decreased operation costs by 25%. Southwest Gas – Infrastructure Project Manager (Mar ’19 – July ‘20) (Nevada) Phone Replacement--Cut tens of thousands of dollars in annual maintenance costs by replacing ~3000 analog telephones with Cisco VoIP telephones using Cisco Unified Communications Manager in all offices and Contact Centers using Akkadian Provisioning Management tools. Upgraded enterprise network infrastructure and added new wireless networking system in all offices and Contact Centers. Firewall Replacement-- Replaced Checkpoint Firewalls with Palo Alto equipment. Conference Room Audio Visual Upgrade-- Increased enterprise collaboration by 30% by installing WebEx video conferencing systems in 7 conference rooms at the corporate campus. Kaiser Permanente – Infrastructure PM/SharePoint and VBA Developer (Nov ’15 – Apr ‘17) (CA) Life Cycle Planner/Estimator Application-- Decreased excessive infrastructure maintenance cost by 90% by developing an Excel-based forecasting and planning application interfacing with new SharePoint site and managing enterprise networking infrastructure EOL replacements from those results. City of Hope – Infrastructure Project Manager/SharePoint and VBA Developer (Feb ’16 – Oct ‘18) (CA) Data Center Core Switch Firmware Upgrade

New Facility Network Buildout

Project Management Tool (Broadcom Rally,SharePoint and MS Excel VBA) SharePoint Site Buildout

Entertainment Partners – App Dev Project Manager/Department Manager (Mar ‘14 - Feb ‘16) (CA) Transition Application Development from Waterfall to Agile Methodology Walt Disney Studios – Scrum Master/Agile Coach (Jan ’13 – Dec ‘14) Project Management Tool (Broadcom Rally, SharePoint and MS Excel VBA) Transition Infrastructure Departments from Waterfall to Agile Methodology EDUCATION

Keller Graduate School of DeVry University, West Hills, CA Master’s Degree, Business Administration, with Distinction Master’s Degree, Project Management, with Distinction DeVry University, West Hills, CA

Bachelor’s Degree, Computer Information Systems, Summa cum Laude

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