Customer Service Specialist

Sha'Ny Waitley

845-***-**** *********@*****.*** 15477 Woodbury Drive Jacksonville, FL 32234

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. I am seeking a customer service role where I can utilize my education and experience to add value to your organization.

Work Experience

Amazon Warehouse August 2021 - Present

Learning Ambassador Specialist Jacksonville, Florida

●Coordinates new hire onboarding tasks and requirements

●Actively seek ongoing skill development (cross train associates)

●Maintain a positive attitude and presence on the floor at all times

●Research and track effectiveness of training programs of standard work for seasonal and permanent associates

●Completes all follow-up work from original inquiry or problems at hand

McDonald’s June 2018-July 2021

Shift Manager Newburgh, New York

●Ensures great quality, customer service and cleanliness to customers

●Meets departments production and quality standards daily

●Determine resolution for any customer issues to satisfy customer needs and wants

●Displays effective communication with all team members and co workers while performing daily functions

●Connect with customers to ensure they have a positive experience

South Middle School July 2017 - September 2017

Office Assistant Newburgh, New York

●Answer telephone inquiries with a customer-friendly tone

●Organizing and filing paperwork

●Clean and prepare classrooms

●Perform follow up activities daily

●Use excellent verbal and written communication in every encounter

●Check and respond to emails regarding multiple inquiries and schedule meetings

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